Insurance Customer Service Representative

Job Title: Healthcare Client Services Representative Location: Remote but requires occasional travel to client site in Los Angeles Pay Rate: $19.23/hr Job Purpose: Under minimal supervision this job provides client customer service to include bill review, managed care vendors support, managing user accounts, running reports and daily client communication. Duties: Respond timely to provider or client inquiries as appropriate Proactively identify system and/or bill review issues and provide feedback to supervisors or manager Other duties as assigned Requirements: 3-5 years experience in Client Services High School diploma or equivalent – Associates Degree preferred Proficiency as a Bill Review Analyst with five or more years previous experence in medical bill review (workers’ compensation preferred) Extensive knowledge of Workers’ Compensation medical fee schedules ( multi-state preferred ), state specific regulations, Medicare guidelines, ICD-9, CPT and HCPCs codes Proficiency with 10-key pad at 9000+ kph or equivalent bill processing rate Ability to work in a high call volume environment while meeting productivity and quality standards Proficiency with Microsoft Word and Excel Strong knowledge of Medical Terminology and CPT / ICD-9 coding CA Experienced Medical Bill Reviewer Designation Effective written and verbal communication skills Preferences: Provider/Client Relations Lead experience Training experience