Creative Services Manager

Creative Services ManagerReports to: VP MarketingLocation: Saddlebrook, NJRole ObjectiveDrive fast, efficient, and scalable execution of marketing and creative work by managing workflows, aligning cross-functional teams, and ensuring on-time delivery across all business priorities.Core Responsibilities1. Workflow & Capacity ManagementOwn end-to-end project flow from intake to delivery across all marketing and creative work Manage prioritization and capacity allocation across area rugs, broadloom, accessories, and hospitality 2. Sales Channel Intake (Retail & eCommerce)Centralize and streamline all requests from retail and eCommerce sales teams via Asana Enforce structured intake, prioritization, and timelines; eliminate ad hoc requests 3. Cross-Functional CoordinationAlign marketing, sales, eCommerce, product, and hospitality teams on deliverables and timelines Proactively manage dependencies, resolve conflicts, and ensure accountability 4. Creative Operations & Asset DeliveryStandardize workflows, templates, and processes to improve speed and efficiency Oversee delivery and proofing of assets across digital, print, retail, and trade channels 5. Event & Market Execution + Quality ControlOwn timelines and readiness for trade shows, markets, and key launches Ensure all deliverables are accurate, on-brand, and completed on time Performance Metrics (KPIs)90–95%+ on-time delivery Clear visibility across all projects (ownership, timelines, status) Improved workflow efficiency (reduction in ad hoc / incomplete requests)