Senior AV Specialist

DescriptionCompany Overview:When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TMZones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.Position OverviewTerm: 6-month contract to hireLocation: fully on-site in New York, NY 10013Pay: up to 70/hrHours: M-F 8-5pm EST We are seeking a Senior AV Specialist with 6–8 years of corporate AV experience to provide high‑quality, onsite support for enterprise conference rooms, executive meeting spaces, and collaboration environments. This role requires a hands‑on professional who can independently manage AV support, troubleshoot complex issues, and deliver a white‑glove experience for business leaders and stakeholders.What You Will Do As The AV SpecialistThe requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.Provide day‑to‑day onsite AV support for corporate conference rooms and executive meeting spacesIndependently set up, operate, and troubleshoot audio‑visual systems for meetings, presentations, and hybrid collaboration sessionsSupport video conferencing platforms including Microsoft Teams, Zoom, and WebExConfigure, operate, and troubleshoot AV control systems such as Crestron and ExtronDeliver white‑glove AV support for executives and high‑visibility meetingsServe as the primary point of contact for AV incidents during meetings and eventsProactively identify and resolve AV issues to minimize downtimePartner with IT, facilities, and workplace services teams to ensure consistent AV performanceDocument room configurations, known issues, and resolution stepsProvide limited after‑hours or on‑call support as required for critical meetingsWhat You Will Bring To The Team6–8 years of hands‑on AV experience in a corporate or enterprise environmentStrong experience supporting conference rooms, executive boardrooms, and collaboration spacesAdvanced troubleshooting skills across audio, video, control systems, and signal flowProven experience with Crestron and/or Extron control systemsDeep familiarity with enterprise video conferencing platformsAbility to operate independently and make real‑time decisions during meetingsStrong communication and customer service skills, especially with senior stakeholdersComfortable working in fast‑paced, high‑expectation corporate settingsAdvanced AV System Design & ConfigurationProven experience designing, configuring, and implementing complex AV systems on the back end in a corporate enterprise environmentHands-on expertise using Q-SYS Designer for system architecture, DSP configuration, control design, and ongoing optimizationAbility to architect scalable, standardized AV solutions across multiple room types and global officesPodcast Studio Ownership & Media ProductionExperience setting up, maintaining, and supporting a dedicated podcast studio including microphones, mixers, cameras, lighting, and acousticsStrong preference for candidates who can perform post-production editing and assist with publishing and distributionAbility to maintain broadcast-quality audio and video standardsEnterprise Conference Room OwnershipExperience owning of all corporate conference rooms company-wide, including executive boardrooms and collaboration spacesExperience acting as the central AV owner coordinating with onsite IT, facilities, and vendorsExperience diagnosing and resolve issues remotely and onsite when requiredExperience establishing and maintain AV standards, documentation, and best practicesGlobal Support & Time Zone FlexibilityWillingness to support a global user base including early-morning coverage aligned to London business hoursFlexibility for late-evening support as new offices open, including SydneyWillingness to provide occasional off-hours support for critical meetingsPreferred QualificationsCrestron and/or Extron certificationsExperience supporting executive leadership teamsExposure to networked AV systemsExperience supporting hybrid or large‑scale corporate meetingsZones Offers a Comprehensive Benefits PackageWhile we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. As a valued team member, you will be eligible for a comprehensive benefits package that includes medical coverage, as well as state-mandated sick leave, along with other benefits designed to support your well-being and work-life balance. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.At Zones, work is more than a job –with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.Zones participates in E-Verify. E-Verify is a system that compares information from a team member’s Form I-9 to federal records to confirm their eligibility to work in the United States.