Operations Program Manager

Company OverviewMore than 35 years ago, SelectQuote was founded on one core promise: to help our customers protect the people they value most. We pioneered the way consumers shopped for term life insurance, and now, we also help people find home insurance, auto insurance, senior health insurance and more. Our quick and easy process saves consumers both time and money, and today, more than 2 million families trust us to help them with their insurance needs. But what truly sets us apart is our people, and the opportunities to grow your career with SelectQuote are unmatched.About the RoleWe are seeking an experienced and analytically minded Operational Program Manager to lead and execute programs for our Senior Division. These programs support key strategies in the retention and/or enrollment space and include efforts in workflow planning, campaign set-up, strategic prioritization, capacity planning and workforce management. This role requires a strong blend of program leadership, project management, analytical skills, problem solving and critical thinking to align program objectives with the company's overall mission and vision.Essential Duties & ResponsibilitiesProgram Management Manage the operational aspects of key care retention and enrollment programsServe as the operational subject-matter expert ensuring strategic decisions fully account for downstream execution, resourcing, compliance and customer experience considerationsPlan, organize and execute projects from initiation to completion ensuring timely delivery alignment with objectives and measurable resultsDevelop and maintain detailed work plans for calling-workflow componentsCross-Functional Collaboration Partner closely with strategic programs owners to translate strategies into clear actionable business and operational requirementsWork with internal back-end teams including workflow/routing, data enablement, CRM product owners etc. on operational set-up and translate operational/technical program design back to key stakeholdersAuthor high-quality detailed tickets that enable cross-functional teams (technology, operations, compliance, training, analytics) to execute with minimal ambiguityFacilitate meetings, communicate needs and project standings and summarize deliverables to keep teams updated and aligned throughout the projectProcess Improvement Support continuous improvement by identifying process gaps, inefficiencies and risks and recommending data-backed operational enhancementsDevelop a familiarization with our current AI-based solutions and seek out additional opportunities for AI integration to strengthen the customer and/or agent experience and create efficiencies in workflowsAnticipate potential obstacles and proactively develop mitigation strategies to keep projects on track and within scopeReview the quality of work completed with the project team on a regular basis to ensure it meets project standardsData Analysis Monitor and analyze key operational and performance metrics for programs/initiatives; proactively investigate variances, identify root causes and partner with stakeholders on corrective actionsPartner with analytics team to assess project outcomes, measure success and provide actionable insights that drive continuous improvementQualities & Characteristics Maintain a professional relationship and positive attitude with co-workers and all stakeholdersDemonstrate the highest professional ethics and honesty in dealing with peopleStrive to learn more and be receptive to different ways of doing thingsDisplay enthusiasm toward the work and the mission of the companySkills / AbilitiesAnalytical mindset with comfort interpreting operational data and performance trendsSQL experience preferred in order to execute basic queriesClear, confident communicator who can translate complex concepts across technical, operational and executive audiencesAbility to challenge assumptions, raise risks and hold teams accountable while maintaining strong partnershipsEducation & ExperienceBachelor's degree in Business Administration, Project Management or a related field with at least two years of experience in managing complex projectsProven experience in managing technical projects from start to finish including full implementation of systems or processesProven ability to thrive in a fast-paced, high-change environment especially during peak Medicare cyclesPhysical RequirementsWork is performed indoors with potential for exposure to safety and health hazards related to office work. Could periodically travel to other office and operational sites. The noise level in the work environment is usually moderate. Prolonged periods of sitting at a desk and working on a computer.SelectQuote Core ValuesService: We create positive customer experiences.Entrepreneurship: We create innovate & take risks.Leadership: We build & invest in high-performing teams.Empowerment: We embrace a changing environment.Courage: We challenge the status quo & drive continuous improvement.Teamwork: We help support & celebrate each other.DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.Our BenefitsThe compensation for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan.We Are Proud To Offer The Following BenefitsCompetitive Medical, Dental, and Vision InsuranceHSA/FSAVoluntary Hospital Indemnity, Critical Illness, Accident Insurance, and Short Term DisabilityVoluntary Life Insurance for Self, Spouse and DependentCompany-paid Basic Life Insurance and Long Term DisabilityRetirement plan and Employer match contribution with Profit ShareTuition Reimbursement programCompany perks and Discount programEngaging Wellness and Financial Education ResourcesEmployee Assistance ProgramIncentive PlansBase Salary Minimum$75,000Base Salary Maximum$85,000J-18808-Ljbffr