IT Support

Unity IT is seeking a motivated and customer-focused IT Support Technician to provide remote and on-site technical support for our growing base of local business clients. Responsibilities Provide remote and on-site technical support to business clients Troubleshoot and resolve desktop, application, and email-related issues Configure, deploy, and support Windows workstations and related hardware Perform user onboarding and offboarding tasks Configure and support Microsoft 365 services, including Exchange Online, Teams, SharePoint, and OneDrive Assist with cybersecurity initiatives, including MFA deployment, and endpoint security Required Skills & Experience Windows 10/11 administration and troubleshooting Active Directory administration Microsoft 365 administration including Exchange Online, Outlook, Teams, OneDrive, and license management TCP/IP networking fundamentals, DNS, DHCP, and VPN troubleshooting Microsoft Office applications Help Desk and end-user support experience Strong troubleshooting, communication, and documentation skills Preferred Qualifications 2+ years of IT support experience Experience with RMM and remote support platforms CompTIA A+, Network+, Microsoft, or related certifications What We're Looking For We are looking for someone who is dependable, professional, and passionate about technology. The successful candidate will be customer-focused, able to work with minimal supervision, and committed to providing outstanding service to our clients. Job Type: Full-time Pay: $26.00 - $31.00 per hour Benefits: 401(k) 401(k) matching Flexible spending account Health insurance Paid time off Professional development assistance Retirement plan Education: High school or equivalent (Required) Experience: Help desk: 1 year (Required) Windows: 1 year (Required) Work Location: In person