IT Support Specialist

We can not sponsor for this role or work with a third party Role: IT Support Technician – Networking (Overnight) Location: Onsite- Springfield, Missouri Duration: 6-month Contract to Hire Wage: $22-24 an hour Compensation: Commensurate with experience IT Support Technician – Networking (Overnight) Launch Your Networking Career Capstone IT is partnering with an industry-leading organization on a large-scale network modernization initiative supporting hundreds of retail locations nationwide. If you've worked in Help Desk, Desktop Support, Service Desk, Technical Support, or a NOC, and you're looking to grow your networking skills, this is an excellent opportunity to gain hands-on enterprise networking experience while working alongside experienced network engineers. You don't need years of networking experience. Candidates with networking coursework, certifications (Network+, CCNA, Fortinet), or a strong interest in networking are encouraged to apply. Why You'll Love This Role Build real-world networking experience Learn from experienced network engineers Be part of a nationwide network modernization project Grow into more advanced networking responsibilities over time Night Owl? Even Better. This overnight role supports network deployments while stores are closed. If you enjoy working evenings or prefer a quieter work environment, this schedule may be a great fit. What You'll Do Support overnight network deployment projects across the U.S. Take inbound calls from field technicians after equipment installations Validate newly installed network equipment using established procedures Verify connectivity for switches, routers, wireless access points, VoIP devices, and other network equipment Document work in Jira Service Desk Escalate issues to senior engineers when needed Help ensure stores are fully operational before opening each morning What We're Looking For Required Experience in Help Desk, Desktop Support, Service Desk, Technical Support, NOC, Call Center, or another IT support environment Strong troubleshooting and communication skills Ability to follow technical procedures and document work accurately Comfortable working overnight hours Eagerness to learn and grow in a networking career Nice to Have (Not Required) Basic TCP/IP networking knowledge Exposure to switches, routers, wireless networking, or firewalls CompTIA Network+, CCNA, Fortinet, or similar certifications Experience with Jira or another ticketing system Retail technology support experience Don't meet every qualification? We'd still like to hear from you. If you have a strong IT support background and are excited to build your networking skills, we encourage you to apply. Please send your resume and salary requirements for immediate consideration! Capstone Consulting is an EEO employer. Capstone website: http://www.capstonec.com/ Like us on Facebook: https://www.facebook.com/CapstoneITStaffingSolutions/ Follow us on Twitter: https://twitter.com/capstone__IT/ Connect with us on LinkedIn: https://linkedin.com/company/capstone-consulting/ Pay: $22.00 - $24.00 per hour Benefits: 401(k) Dental insurance Health insurance Vision insurance Application Question(s): Are you able to work the overnight shift? Work Location: In person