Remote Billing Support Agent (ISP)

1. About Our Client:The organization is an IT infrastructure company and full-service Internet Service Provider (ISP) with over 35 years of experience. Operating primarily in the Pacific Northwest, the company delivers essential connectivity and IT solutions across the West Coast and Indiana. It manages seven colocation data centers and specializes in Fiber to the Home (FTTH) services.2. About the Opportunity:The Remote Billing Support Agent role involves managing customer accounts and resolving billing issues for residential and business clients using FTTH and other services. This position plays a key role in ensuring accurate billing, clear communication of charges, and timely resolution of disputes while providing high-quality customer service from a remote location.3. Responsibilities:Manage billing inquiries, invoicing issues, and service plan updates through calls and support ticketsProcess customer payments securely and address account discrepancies via phone or digital chatOwn billing dispute resolution from initial contact to completion with thorough documentationExplain charges related to Fiber broadband, VoIP, Domain hosting, DNS, and Email servicesCollaborate remotely with the distributed team using digital tools to maintain service quality4. Requirements:Minimum of 1 year experience in billing, call center, help desk, or technical customer serviceStrong verbal and written communication skills with professionalism during complex billing disputesProficiency in Windows, macOS, and billing/account management softwareQuiet, professional home office setup with reliable high-speed internetAvailability from 9:00 AM to 6:00 PM EST, Monday through Friday, with occasional weekend or holiday shifts5. Pay Range and Compensation Package:Pay: $18 per hour for 40 hours per week6. Benefits & Perks:Comprehensive Medical and Dental insurance coverage401K retirement plan optionsFully remote work environment offering no daily commuteEqual Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.Note: RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company's career page or ATS.