Head of Business Operations
Position SummaryRESCUE ID is seeking a highly organized, operationally disciplined, and technology-forward Head of Operations to oversee the day-to-day execution, systems management, and operational scaling of the company. This role will work directly with the Founder to build and optimize operational infrastructure, manage technology integrations, support product delivery, and ensure the organization operates efficiently as it grows.The ideal candidate combines startup agility with operational rigor and possesses experience across technology platforms, workflow automation, product operations, and cross-functional coordination.Reporting StructureReports directly to the FounderKey ResponsibilitiesOperational LeadershipLead daily operational functions across the businessDevelop and maintain scalable operational processes, workflows, and documentationCoordinate cross-functional initiatives to support growth and executionMonitor operational performance metrics and identify opportunities for improvementSupport strategic planning and operational implementationTechnology & Systems ManagementMaintain working knowledge and operational oversight of:Microsoft AzureZoho ecosystemSupabasePOSWebsite and application integrationsWorkflow automation platforms and APIsCoordinate with internal and external developers, contractors, and vendorsSupport system testing, deployment coordination, troubleshooting, and optimizationEnsure operational continuity, data integrity, and system reliabilityProduct & Project ManagementAssist with product roadmap execution and feature prioritizationCoordinate project timelines, deliverables, and stakeholder communicationManage operational aspects of product launches and updatesFacilitate sprint planning, task tracking, and implementation follow-throughCollaborate with customer support, development, marketing, and leadership teamsBusiness OperationsAssist with vendor management, fulfillment operations, and logisticsSupport operational compliance, documentation, and process standardizationDevelop reports, dashboards, and operational summaries for leadership reviewHelp establish scalable infrastructure for consumer, business, and government marketsSupport customer onboarding and operational issue resolutionLeadership & CollaborationOperate as a key operational partner to the FounderHelp create a culture of accountability, responsiveness, and continuous improvementManage multiple priorities in a fast-paced startup environmentOther duties as assignedQualificationsRequiredBachelor’s degree or equivalent operational experience5+ years of experience in operations, project management, product operations, or startup environmentsWorking knowledge of:Microsoft AzureZoho CRM platformSupabaseSaaS operations and integrationsExperience managing projects across multiple stakeholdersStrong organizational and communication skillsAbility to work independently and solve problems proactivelyComfortable operating in a startup or rapidly evolving environmentPreferredExperience in technology, emergency response, SaaS, or public safety environments for B2B and B2CFamiliarity with CRM management, workflow automation, and customer operationsExperience with supply chain management and inventory controlsExperience supporting MVP-to-scale operational growthKnowledge of API integrations and low-code/no-code platformsPMP, Agile, Scrum, or related certifications preferred but not requiredCore CompetenciesOperational disciplineSystems thinkingProject executionAdaptabilityCommunicationProblem-solvingStrategic thinkingAttention to detailCross-functional collaborationWork EnvironmentRemote or hybrid work environment depending on locationOccasional travel may be required for meetings, conferences, or operational supportCompensation· Base, bonus, equity componentsAbout RESCUE IDRESCUE ID was created from a simple idea: in an emergency, clear information and immediate notifications can make a real difference. Designed to provide emergency responders with fast access to critical information while helping individuals, families, businesses, and organizations stay prepared, RESCUE ID is built around preparation, clarity, and safety.Be Ready. Be Safe.