Field Access Manager - Alabama

Our client is a global biopharmaceutical company on a mission to transform the lives of patients living with serious and rare diseases. Our client's most valuable resource is their employees, and everything that they do is motivated by a patient-first mentality. This organization is dedicated to growing their team with talented individuals from around the world who are willing to challenge the status quo, solve problems, and work collaboratively with a sense of urgency and compassion. Guided by their core values of collaboration, accountability, passion, respect, and integrity, our client aims to foster an inclusive, diverse, and flexible work environment, where their employees are recognized for leaning in and rolling up their sleeves.Our client holds their teams and ourselves to the highest standards to serve the patients and HCPs by ensuring they receive a best-in-class experience. In this field-based role, you will have a unique opportunity to support patient access to prescribed treatment and deliver upon an industry leading patient experience for patients battling serious and rare diseases. The Field Access Manager will leverage his/her reimbursement expertise and demonstrated experience to identify, understand, and compliantly address reimbursement challenges impacting patients’ access to the products as prescribed by the HCP. The Field Access Manager will be a member of the field-based Field Access team, and will report to the Director, Field Access Managers. This is a non-supervisory position.ResponsibilitiesA key component of this role is to establish collaborative relationships with Patient Support Services, Field Sales, Channel Management, and Market Access colleagues to support patient access. Additional responsibilities will include, but not necessarily limited to, the following:Assist in the resolution of patient-specific access barriers to products as prescribed by HCPEducate HCP office staff about prior authorization & appeals process, how to access related forms, and high-level information about submission procedures and reauthorization requirements. This may require travel to identified HCP offices to address patient-specific issuesWork compliantly and proactively to identify and resolve patient access and reimbursement issues, within assigned geographyProvide appropriate factual process information to HCP office utilizing Personal Health Information (PHI), with appropriate patient consentServe as reimbursement expert for patient support services team for assigned geography/plansMonitor patient start trends in assigned geographies/plans, and collaborate with Market Access team to proactively address emerging patient access challengeMaintain up-to-date repository of plan-specific reimbursement criteria, forms, and submission proceduresComply with the Company’s reimbursement support policy and rules of engagementQualifications5+ years of relevant experience in – reimbursement and patient access, market access, specialty pharmacy, or physician/system account managementBachelor’s degree requiredExperience working with HCP offices strongly preferredProduct launch experience preferredExperience navigating payer reimbursement process, preferably Medicare Part D (pharmacy benefit design and coverage policy)Experience with specialty products acquired through specialty pharmacy networksProven record of success through cross-functional collaboration and executionPatient-centric and service-oriented mindset, with a high degree of emotional intelligence and empathyExemplary interpersonal and listening skillsStrong communication (written and verbal), and presentation skillsUnderstanding of patient privacy laws including HIPAA and similar state lawsHigh learning agilityStrong business acumenHigh enthusiasm with a drive to success within a team – demonstrated ability to reach common goals in collaboration with multiple therapeutic specialists, sales leadership, market access, and patient support services colleaguesHighly organized with a strong attention to detailHighly proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)Ability to travel and cover large multistate geography/territories – up to 75% travel may be required, based upon assigned geographyMust successfully exhibit core values: Collaboration, Accountability, Passion, Respect, and Integrity; along with any other position-specific competencies