Microsoft 365 Copilot Trainer

Key Responsibilities1) Copilot Enablement Delivery (Webinars, Demos, Hands on)• Deliver high-impact live training (virtual / in-person) across Microsoft 365 Copilot experiences (e.g., Copilot in Teams, Outlook, Word, PowerPoint, Excel, and other supported M365 surfaces).• Run role-based webinars, feature demonstrations, guided walkthroughs, and hands-on labs that map directly to real work tasks.• Create and manage recorded training assets for asynchronous consumption (session recordings + quick reference guides).• Facilitate office hours / clinics to reinforce learning, answer questions, and address user barriers (confidence, trust, relevance, and responsible use).2) Prompt Writing & “Prompt Coaching” at Scale• Train users on prompt fundamentals (context, goal, constraints, tone, structure, grounding, iteration).• Build and maintain a persona-based prompt library and “best prompts” patterns aligned to common workflows.• Provide “prompt coaching” during labs/clinics to improve quality of outcomes and reduce trial-and-error fatigue.3) Persona Creation + Day-in-the-Life (DITL) Interviewing• Lead persona discovery by interviewing business users and managers to understand:o daily activities, information flows, documents, meetings, decision points, and pain areaso where Copilot can reduce cycle time, improve quality, or automate drafting/summarization• Conduct 10–15 structured interviews across roles (or as per program plan) and synthesize insights into role-based scenario maps.• Translate insights into Top priority use cases and training tracks (focus on what drives real adoption, not generic feature training).4) Design Thinking Workshops (Use-Case Identification & Workflow Mapping)• Plan and facilitate design thinking sessions to capture:o user journeys, workflow steps, “moments that matter,” friction points, and success criteria• Convert workshop outcomes into:o a prioritized use-case backlogo role-based enablement journeys (basic → intermediate → advanced)o practical labs that replicate daily work tasks5) Learning Design: Lesson Plans + Persona-Based Paths• Develop end-to-end lesson plans that include:o objectives, prerequisite readiness, demo scripts, exercises, expected outcomes, and evaluation rubric• Create persona-based learning paths for key functions such as:o Finance, Legal/Compliance, Sales, HR, Operations, Executives (as applicable)• Maintain reusable assets: slide decks, facilitator guides, learner workbooks, lab guides, Q&A sheets, and troubleshooting tips.6) Change Corners / Change Kiosks / Community Building• Run Change Corners (open houses) to enable two-way communication: what’s working, what’s blocked, what users need next.• Support a champion / change agent network through train-the-trainer enablement, reinforcement content, and recognition mechanisms.• Build community engagement via the adoption hub and internal channels (Teams/Viva Engage where used).7) Adoption Campaigns + Communications (Awareness → Habit)• Design and execute targeted campaigns:o “Copilot Tips & Tricks” by personao “Use-case of the week”o “Prompt of the week”o success stories and leader messaging• Partner with Communications/OCM leads to maintain cadence and reduce change fatigue.8) Value Realization: ROI & Adoption Measurement Support• Work with program leads to measure adoption and value:o cohort ramp-up, attendance, engagement, satisfaction, scenario usageo qualitative insights + “hours saved” narratives by persona• Enable and interpret adoption dashboards and reinforce improvements based on trends.• Drive outcomes aligned to the program’s adoption goals (e.g., scaling MAU, internal trainers certification, measurable ROI dashboards).9) Train-the-Trainer (TTT) & Capability Transfer• Lead and certify internal trainers (train-the-trainer model), enabling transition of ownership to client teams (e.g., 30+ certified internal trainers target).• Provide trainer toolkits: facilitator scripts, demo environments, lab packs, scenario library, and FAQs.10) Continuous Learning & Feature Velocity Readiness• Maintain a structured mechanism to:o track Microsoft Copilot feature updateso update training materials and labs rapidlyo brief stakeholders on what’s new and how it impacts workflows• Demonstrate sharp onboarding curve and adapt content during delivery without disrupting cadence.