AI Agent Engineer

At Prodigal, we’re reshaping the future of consumer finance. Founded in 2018 by IITB alumni, our journey began with one bold mission: to eradicate the inefficiencies and confusion that have plagued the lending and collections industry for decades.Today, we stand at the forefront of a seismic shift in the industry, pioneering the concept of consumer finance intelligence. Powered by our cutting-edge platform, Prodigal’s Intelligence Engine, we’re creating the next-generation agentic workforce for consumer finance—one that empowers companies to achieve unprecedented levels of operational excellence.With over half a billion consumer finance interactions processed and a growing impact on more than 100 leading companies across North America, we’ve established ourselves as the go-to partner for organizations that demand more from their AI solutions. Our unparalleled experience, coupled with our trusted customer relationships, uniquely positions us to build generative AI solutions that will revolutionize the future of consumer finance.At Prodigal, we are driven by a singular, unrelenting purpose: to transform how consumer finance companies engage with their customers and, in turn, drive successful outcomes for all.About The RoleWe're seeking an exceptional Agent Engineer specializing in Applied AI and Prompt Engineering to join our team building next-generation industry centric vertical Voice AI Agents. In this role, you'll be at the intersection of AI engineering and customer experience, crafting and optimizing prompts that power natural, effective voice conversations in consumer finance.You'll work directly with our proprietary voice AI technology, analyzing conversation data, iterating on prompt strategies, and implementing systematic approaches to improve agent performance. This is a hands-on technical role that requires both engineering excellence and a deep understanding of conversational AI design.🏆 Key ResponsibilitiesPrompt Engineering & OptimizationDesign, test, and refine prompts for voice AI agents handling complex financial conversationsDevelop systematic prompt engineering methodologies and best practices for voice interactionsAbility to meta-prompt and run experiments with different LLMs, bringing in mBring in new agent architectures to bring in the lowest latencies possible while maintaining high accuracyCreate prompt templates and frameworks that scale across different use cases and customer segmentsImplement A/B testing strategies to measure and improve prompt effectivenessData-Driven OptimizationAnalyze conversation transcripts and performance metrics to identify improvement opportunitiesUse our Simulation Platform and existing call corpus of our customers to tune and improve AI Agent performanceDevelop automated evaluation frameworks for AI agent quality assessmentCreate feedback loops (semi or fully automated) between production data and prompt refinementsOptimize prompts for latency, accuracy, and natural conversation flowVoice AI DevelopmentCollaborate with ML engineers to improve voice recognition and synthesis qualityDesign conversation flows that handle edge cases and error recovery gracefullyImplement context management strategies for multi-turn conversationsDevelop domain-specific language models for financial servicesCustomer Success & TravelTravel to customer sites to learn from human agents and gather requirementsConduct on-site prompt optimization based on customer-specific needs to deliver rapid iterations of prototype versions✅ RequirementsMust-Have QualificationsB.E/B.Tech/M.Tech in Computer Science, AI/ML, Linguistics, or equivalentStrong Python programming skills and experience with ML frameworksAbility to work with large-scale conversation dataExcellent analytical and problem-solving skillsStrong verbal and written communication skills and ability to explain technical concepts clearlyWillingness to travel in the US for customer engagementsTechnical SkillsProficiency in prompt engineering techniques (few-shot learning, chain-of-thought meta-prompting, etc.)Knowledge of SQL and data analysis tools (Pandas, NumPy)Experience with experiment tracking and MLOps toolsUnderstanding of real-time system constraints and latency optimizationBonus QualificationsFamiliarity with voice biometrics and authenticationExperience with real-time streaming architecturesPublished research or blog posts on prompt engineering or conversational AIExperience with multilingual voice AI systems🎁 What We OfferJob BenefitsGenAI Experience – Work at the cutting edge of voice AI and prompt engineering, shaping the future of conversational AI in consumer financeWorld-class Team – Learn from and collaborate with experts from BCG, Deloitte, Meta, Amazon, and top institutes like IIT and IIMContinuous Education – Full sponsorship for courses, certifications, conferences, and learning materials related to AI and prompt engineeringTravel Opportunities – Gain exposure to diverse customer environments and real-world AI implementationsHealth Insurance – Comprehensive coverage for you and your familyFlexible Schedule – Work when you're most productive, with core collaboration hoursGenerous Leave Policy – Unlimited PTO to ensure you stay refreshed and creativeFood at Office – All meals provided when working from officeRecreation & Team Activities – Regular team bonding through sports, games, and social eventsOur Tech StackAI/ML: GPT, Claude, Gemini, Custom LLMsLanguages: PythonInfrastructure: AWS (Lambda, SageMaker, EKS), LiveKit for Real-time streamingData: MongoDB, PostgreSQL, Databricks, RedisTools: MLflow, Custom prompt management platformsWhy This Role MattersAs a Founding Agent Engineer Focused On Voice AI And Prompt Engineering, You'll Directly Impact How Millions Of Consumers Interact With Financial Services Companies, And Also Be Able To Lay Out How Agent Engineering Grows At Prodigal. Your Work Will Have Immense Implications ForConsumer FinanceHow Prodigal operatesSetting the industry standard in Voice AIExpected pay range for the rolePay Range$150,000—$180,000 USDFrom day 1, Prodigal has been defined by talented, humble, and hungry leaders and we want this mindset and culture to continue to blossom from top to bottom in the company. If you have an entrepreneurial spirit and want to work in a fast-paced, intellectually-stimulating environment where you will be pushed to grow, then please reach out because we are looking to build a transformational company that reinvents one of the biggest industries in the US.To learn more about us - please visit the following:Our Story- https://www.prodigaltech.com/our-storyWhat shapes our thinking - https://link.prodigaltech.com/our-thesisOur website - https://www.prodigaltech.com/