Executive Support Analyst

Overview In this role you deliver and coordinate end-to-end IT services for executive and critical business clients, aligning tech delivery with enterprise goals. You work within the Premier Services Organization to ensure high-quality service and proactive issue resolution. You engage with executives and vendors to manage complex, time-sensitive needs and contribute to continuous improvement. This is a hands-on, on-site role that blends technical analysis with executive-facing support to enable business success. Compensation / BenefitsBonus and/or long-term incentive unitsMedical benefitsFinancial benefitsCompetitive compensation rangeTravel allowancesOn-site work options ResponsibilitiesDeliver day-to-day IT services and solutions with executive consultation and technical analysisPrioritize and manage deliverables in high-profile, high-pressure situations while maintaining professionalismMonitor end-to-end service delivery, proactively communicating issues and offering alternativesCoordinate and communicate support problems across multiple vendors and suppliersEnsure appropriate escalation of service issuesMaintain detailed understanding of the Client Services portfolio and build strong IT delivery relationshipsImplement and manage continuous improvement activities to better enable solutions for clientsAssist Enterprise Technology product managers and engineers in strategy and planning for executives and broader client communityCreate system and support documentation for the knowledge baseProvide home IT support for defined clientsProvide after-hours support for IT projects, events, Priority1 incidents, and executive requestsAnalyze complex business/technical data to develop innovative solutions Key requirementsMinimum of 3+ years in an IT-related field3+ years of progressive experience in Client Services support3+ years of experience providing tailored Executive Level SupportFunctional knowledge of Video Conferencing and A/V technologies in an enterpriseWillingness to travel within Greater Los Angeles area, Anaheim, and possibly East Coast and OrlandoAbility to work under pressure while maintaining professionalismStrong communication and relationship-building with executives and IT teamsProactive problem solving and initiativeVideo Conferencing and A/V technologiesEnd-to-end IT service deliveryTechnical analysis and solution development