Medical Front Desk Representative

Medical Front Desk Representative, Full-time, Kenwood, OhioWhy AllerVie Health?Millions of people live with allergies, asthma, and complex immunological conditions that quietly disrupt their daily lives - from poor sleep and chronic discomfort to limits on how they work, move, and show up for the people they love. Too often, care is fragmented, reactive, or focused on managing symptoms instead of truly improving quality of life.AllerVie Health exists to change that. Our mission is simple but powerful: help patients achieve and maintain better health - free from the symptoms and suffering that hold them back. Through comprehensive, personalized care, we support patients at every stage of their journey, delivering real relief and measurable improvements in how they live day to day.As a growing healthcare organization, we're expanding access to specialized allergy and immunology care across communities - and building teams that make that impact possible. Whether you're in a clinical, operational, or corporate role, your work directly supports patients getting their lives, energy, and confidence back. If you're motivated by meaningful work and want to be part of a mission you can feel, we'd love to meet you.About You:You're motivated by patient-centered work and believe great care starts with integrity, accountability, and compassion.You take pride in delivering high-quality care while supporting patients and teammates with empathy and professionalism. You bring optimism to your work, advocate for patients, and believe small moments of care can make a big difference.If you're driven by purpose and want your work to truly impact lives, we'd love to connect.Job Summary:AllerVie Health is seeking a friendly, organized, and service-oriented Medical Front Desk Representative to join our team. This vital role serves as the first point of contact for our patients and plays a key part in ensuring a seamless and welcoming experience at our clinic. We're a growing organization committed to delivering exceptional allergy and immunology care-and we're looking for team members who share our passion for making a difference in the lives of others.Location: 8250 Kenwood Road Suite B Cincinatti, OH, 45236Pay Range: Starting pay $19 depending on experience.Key Responsibilities:Greet patients warmly upon arrival and manage check-in and check-out processes with professionalism, accuracy, and careAnswer incoming calls, address questions and concerns, route calls appropriately, and take messages as neededSchedule appointments and manage provider calendars, including follow-ups and adjustments for delays or changesRegister new patients and maintain accurate demographic, insurance, and financial informationFacilitate smooth patient flow by communicating arrivals, wait times, and updates with clinical staff and providersCollect co-pays and payments at the time of service, including deductibles and outstanding balances; explain billing policies and assist patients as neededMaintain and update patient records through data entry, scanning, faxing, and document managementVerify insurance eligibility, referrals, and authorizations in preparation for upcoming appointmentsReview billing questions, claims, or denials and gather required information to support resolutionMonitor office supplies, coordinate equipment needs, and support daily administrative operations and special projects as neededQualifications, Education, and Experience:High school diploma or GED requiredPrior experience in a healthcare or medical front office setting strongly preferredExcellent interpersonal and customer service skills with a friendly, professional demeanorStrong written and verbal communication abilitiesHighly organized with attention to detail and the ability to multitask in a fast-paced environmentComfortable using Microsoft Office tools (Word, Outlook, etc.) and electronic scheduling or EMR systemsPhysical Requirements:Ability to sit for extended periods and communicate effectively with patients, visitors, and staffRegular use of hands and arms to write, type, and operate standard office equipmentOccasional physical activity, including reaching, bending, stooping, kneeling, or maintaining balance as neededPerform repetitive tasks such as typing and reaching, including occasional overhead reachingAbility to lift up to 50 pounds on an occasional basis and carry items weighing up to 25 poundsVisual ability to maintain focus, depth perception, and peripheral awareness in a clinical office environmentWhy Join AllerVie?When you join AllerVie Health, you become part of a purpose-driven team dedicated to transforming lives through compassionate allergy care. We recognize and value the experience, perspective, and commitment you bring to our mission. In return, we offer competitive compensation and comprehensive benefits that empower you to thrive. This support enables you to give your best to the patients who count on us every day.Benefits:Medical, Dental, and Vision Insurance PlansEmployer HSA contributionEmployer-Paid Life InsuranceSupplemental benefit offerings401(k) Plan with employer matchGenerous PTO and paid holidaysLearn About Us:Career Page: Open Positions - AllerVie HealthLinkedIn: https://www.linkedin.com/company/allervie-health/posts/?feedView=allInstagram: https://www.instagram.com/allerviehealth/