NOC Engineer - Remote
About Our ClientThe organization operates in the network infrastructure and managed services sector. It addresses the challenge of maintaining reliable and available network systems for its clients by providing monitoring, incident response, and technical support services. The company emphasizes collaboration across teams to uphold core values and achieve operational goals.About the OpportunityThe NOC Engineer role involves monitoring network infrastructure, responding to incidents, and resolving outages to ensure continuous service availability. This position contributes to maintaining client network stability and supports customer satisfaction through effective communication and problem resolution. The role is integral to the Cloud and Managed Service team and works closely with project teams to support organizational objectives.ResponsibilitiesIncident Response & Technical SupportRestoration & Recovery: Respond promptly to network incidents and restore service efficiently to minimize downtime.Omnichannel Support: Provide direct technical support to customers via phone and email, maintaining a professional demeanor at all times.Network Administration: Perform standard moves, adds, and changes (MAC) within the Cisco collaboration environment.Continuous Improvement: Recommend targeted improvements to infrastructure stability and advocate for enhanced customer experiences.Documentation & CommunicationTicketing & Records: Document all restoration steps clearly within the ticketing system and provide regular status updates to customers on open issues.Knowledge Management: Create comprehensive troubleshooting guides following established documentation standards.Client Advocacy: Develop a deep understanding of customer business challenges to better align technical support with their operational needs.Professional Development & PerformanceTraining: Complete required training modules and maintain active industry certifications.Goal Alignment: Meet or exceed individual performance goals while aligning daily activities with overall company objectives.RequirementsNetworking & Infrastructure ExpertiseExperience: Minimum of 1 year of experience as a Network Engineer or working within a Network Operations Center (NOC).Routing & Switching: Strong knowledge of Cisco, Cisco Meraki, HP, Aruba, and Juniper technologies.Network Fundamentals: Extensive knowledge of the OSI model, switching, and internet routing protocols.Wireless & Security: Understanding of enterprise wireless technologies and network security using Cisco ASA/Firepower, Cisco ISE, Palo Alto, or Fortinet.Technical EcosystemsCisco Tooling: Basic familiarity with Cisco applications such as Prime, DNA Center, and Umbrella.Collaboration Services: A basic understanding of Cisco Collaboration deployments (CUCM, CUC, IM&P, CER, UCCX) is highly desirable.Architectural Logic: Ability to identify service architecture issues and collaborate with senior engineering teams on long-term solutions.Professional SkillsCertification: Cisco CCNP certification or an equivalent industry credential is preferred.Communication: Excellent verbal and written communication skills with a customer-focused approach.Soft Skills: Strong analytical, multitasking, and organizational abilities with high attention to detail.Resilience: Ability to perform effectively under pressure and manage sensitive customer expectations.Compensation and BenefitsCompensationSalary Range: $40,000 to $120,000 USD per year. Final compensation is determined based on the candidate's level of experience and active certifications.Benefits & PerksHealth & Wellness: Comprehensive Health Care Plan (Medical, Dental, Vision), Life Insurance (Basic, Voluntary, AD&D), and access to Wellness Resources.Financial Planning: Retirement Plan options including 401(k) and IRA.Time Off: Paid Time Off (vacation, sick leave, public holidays) and Family Leave (maternity/paternity).Growth & Culture: Training and development opportunities, a Work from Home option, and provided food/snacks.Equal Opportunity StatementOur client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.About RemoteHunterRemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.