Hillsdale Center and Early Middle College Coordinator

Description BROAD FUNCTION The Center and Early Middle College Coordinator is responsible for overseeing the daily operations and strategic planning of the Hillsdale Early Middle College (HCEMC) program and associated center. The coordinator will work closely with the Director, high school partners, community partners, faculty, staff, and students to ensure success. The coordinator will facilitate student enrollment, support academic achievement, and coordinate activities that promote a seamless transition from high school to college. Additional responsibilities include all aspects of running the center, including coordination of events, security, reporting maintenance and cleaning issues and all issues related to keeping the center operating at optimum capacity. This position also provides academic and admissions advising functions and coordination of events and duties at Jackson College, Hillsdale Center. Represent the College as an information resource at public and on-campus (extension center) recruitment and retention-centered events, both on and off campus. At times, this position is required to work early mornings, evenings, and weekends as well as travel. Essential Functions ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. 1) Student Advising, Outreach, Support, & Engagement: Advise primarily HCEMC students, but may also assist with new, current, and prospective students, regarding course registration, program completion, admissions, financial aid, career services, occupational information, transfer options, and other related topics Monitor student retention and academic progress toward goals and credential completion to ensure success. Utilizing early alerts and retention intervention practices. Coordinate and execute student activities, events, and projects designed to create an on-going atmosphere of care, concern and goal attainment for students. Examples include but are not limited to HCEMC orientation, Success Workshops, Welcome Week, Student Appreciation Week, Game Night. Assist Director with development of innovative and resourceful recruiting concepts for identified target markets. In conjunction with the Director, and admissions department execute and participate in recruitment activities in the community and surrounding areas. In accordance with FERPA, maintain complete confidentiality of student records and other information of confidential nature. 2) Center Operations: Collaboratively with the Director oversee all aspects related to running the center including security, scheduling, maintenance and other issues related to the operations of the building. Serve as a cross-functional employee and oversee office operations at the Center to ensure stakeholder needs are met. This may include, but is not limited to answering phones, record keeping, information management coordinating break and leave times with teammates to ensure Center operations remain functional. Oversee the training of and work-study employee(s) and assists in training of Hillsdale Center employees. Collaborate with the Director of Jackson College Hillsdale to create the Hillsdale Center annual academic schedule with involvement from Student Success Navigators, department chairs and the scheduling department, utilizing historical course data to meet student’s needs. 3) Community & Institutional Relations: Represent Jackson College, Hillsdale Center as the Early Middle College/dual-enrollment liaison to high schools within our service area, and as the main information resource at public and on-campus recruitment and retention-centered events within Hillsdale County. Coordinate with local high schools, vocational training centers, and community organizations to conduct informative recruitment sessions and workshops Collaboratively serve as the Hillsdale Center liaison with the Director and other center staff on various community committees. Broadening institutional involvement within the community In concert with the Director build collaborative relationships that lead to innovative partnerships with community educational leaders. In an effort to develop new programming at the Hillsdale Center. Maintain frequent contact with internal departments as well as other stakeholders, including, but not limited to parents, high schools, Michigan Works, local employers, and state and federal agencies 4) Data Management & Reporting: Work collaboratively with high school counselors, institutional research and effectiveness department, and Director to ensure HCEMC data is reported to appropriate state offices timely and free of errors Maintain accurate HCEMC and dual enrollment data related to the Hillsdale Center within the SIS, CRM, and other appropriate college information and database systems. 5) Professional Development & Innovation: Attend and participate in professional development opportunities to stay up to date on industry trends and practices. In concert with the Director, identify and execute areas of opportunity to improve efficiency, effectiveness, and stakeholder experience at the Center and HCEMC. Collaborate frequently with internal and external resources, specifically regarding the operations of the HCEMC. Example, connect with other Jackson College Early Middle College administrators to stay up to date on institutional practices surrounding Early Middle College and dual enrollment Participate in Jackson College strategic planning activities as requested. 6) Additional Responsibilities: Provide support to the Director of Jackson College Hillsdale Serve as cross-functional team member Support the Corrections Education Program (CEP) and may travel with CEP administrators and staff to correctional facilities. Understand and support the College’s mission, vision, values, and comply with Campus Security Authority (CSA) responsibilities. SUPERVISORY RESPONSIBILITIESThis position has no direct supervisory responsibilities except for 1-2 student employees. CONTACTS AND PURPOSE OF CONTACTS Internal: Frequent contact with registration/records, advising, admissions, financial aid, business office, and information technology staff in information sharing/gathering and problem-solving capacity. Regular contact and collaborative work with other staff, faculty, and administration members. External: Frequent contact with students and parents, often in stressful situations. Regular contact with the general public and prospective students in a service providing capacity. Regular contact with entities such as, but not limited to Hillsdale County educational institutions (High Schools), Michigan Works, state agencies. Some contact may be required with federal agencies. Minimum Qualifications EMPLOYMENT QUALIFICATIONSTo perform this job successfully, an individual must be able to satisfactorily perform each essential duty and responsibility. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Qualifications: Minimum: Bachelor’s degree from four-year college or university. Two years or more related experience and/or training directly related to Early Middle College and/or dual enrollment populations and/or coordination of an Early Middle College program Valid Driver’s license Excellent communication and interpersonal skills Proficiency in office software and technology Knowledge of: Presentation methods and techniques Customer service techniques including excellent in-person, phone, and technology related communication skills Skills and Abilities Organize complex and technical information and data. Speak effectively and confidently in front of small, large, and diverse groups. Extensive experience with technology, including, but not limited to Microsoft Suites, Google Workspace, Student Information Systems, CRM, and with assigned computers. Assess situations, identify problems, propose solutions, develop strategies for improvement, demonstrate follow-through, and assume decision-making responsibilities with minimum supervision. Provide prompt and accurate follow-up to stakeholders Ability to work in both a team environment and independently Ability to routinely work over 40-hours Ability to work remotely as/when needed/approved Read, interpret, and memorize policies and procedures Travel and conduct off-campus meetings/visits with students and school districts Preferred: Master’s degree Five years directly working with Early Middle College and/or dual enrollment populations Experience with state dual enrollment policies, regulations, and reporting (MEMCA, STARR, CEPI, etc.) Language SkillsAbility to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively with groups of customers or employees of organizations. Reasoning AbilityAbility to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, and diagram or schedule form. PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit and use hands to finger, handle or feel. The employee is occasionally required to stand, walk and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and color vision. WORK ENVIROMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. “This description is intended to indicate the kinds of tasks and levels of work difficulty that will be required and shall not be construed as declaring the specific duties and responsibilities. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his or her supervision. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty.” Supplemental Information Jackson College only accepts on-line applications though this system. For assistance with this, please call 517-796-8468. Please use your legal first and last names on your application. If you are hired, you will have the opportunity to identify and utilize your preferred name. The Jackson College Nepotism policy prohibits hiring of a relative or someone with a familial relationship to work in the same instructional department, office or administrative unit of the College including spouse, child, stepchild, parent, stepparent or sibling of the employee or spouse, aunt, uncle, niece/nephew, grandparent, grandchild, and members of the same household including domestic partner. It is important that your application show all the relevant education and experience you possess (even if you are repeating it from your resume or cover letter). For instance, do not say, "See Resume or C/V." Your resume, cover letter, and if a degree is required an unofficial transcript must be attached to your application. Applications will be rejected if incomplete. When you apply for the position, you will get to the document upload area where you will be given an opportunity to attach your documents such as your vita, transcripts, etc.. Instructions will also be found there. The College reserves the right to request proof of degree or certification at a later date if these documents are required as part of the qualifications for the position. Final candidates will be subject to a criminal background as part of the employment process. If selected you will be required to complete the US Citizenship and Immigration Services, Employment Eligibility Verification form I-9 and provide documentation verifying identity and eligibility to work in the United States. Jackson College is NOT able to support Visa applications for employment at the college. Applicants must already be eligible to work in the United States to be considered. Applicants with disabilities may request accommodation to complete the application and interview process. Please notify Human Resources at least three (3) working days prior to the date of need. A copy of Jackson College's Annual Security Report and Annual Fire Safety Report is available on the JC Campus Safety & Security website. The security report contains crime statistics for the previous three years for all of our campus locations and the annual fire safety report, which contains statistics for any reported fires in campus housing units and fire safety systems in these buildings. Additionally, the report contains policies, available resources and information concerning personal safety, fire safety and reporting procedures for both crimes and fires. Applicants have rights under Federal employment laws . Jackson College is an Equal Opportunity Employer that actively supports workforce diversity. Jackson College provides a generous benefit package to full-time staff that includes: medical, dental, vision, employee life/AD&D, optional life for employee and family, long and short-term disability,and travel insurances; personal illness, personal, bereavement and vacation leaves; tuition reimbursement and waivers; 16 paid holidays; and retirement plans. Details are available on the Jackson College website.