Senior Product Manager

Senior Product Manager — Portal & PlatformAbout Extra Duty SolutionsExtra Duty Solutions (EDS) is a fast-growing company that helps law enforcement agencies, fire departments, and other public safety organizations manage extra duty programs efficiently. We handle scheduling, payroll, invoicing, risk mitigation, and the supporting technology so agencies can focus on public safety instead of administrative work. Since 2016, EDS has expanded nationwide and earned a reputation for reliable service, strong customer partnerships, and a platform built specifically for the complexities of public safety operations.OverviewExtra Duty Solutions runs the infrastructure that powers off-duty and extra duty programs for ~250 law enforcement agencies nationwide. We are expanding aggressively: new markets, new payment rails, a platform consolidation. We need a PM who has shipped things at scale, not just planned them. This role owns the portal experience across officers, customers, and internal teams, and sits at the center of everything we are building next. If you have driven large-scale product launches end-to-end and you know what it takes to bring a market online, read on.What You'll OwnPortal consolidation, merging our officer-facing and customer-facing web experiences into a cohesive, scalable platformThe officer and customer product experience across web and mobile surfacesRoadmap prioritization in close partnership with engineering, ops, and account managementPRD authorship: sharp, decision-ready documents that give engineering what they need to moveLaunch strategy and execution for new features, integrations, and market expansionsThe product feedback loop from account managers and agency clients to engineeringWhat You'll Ship in Year OneConsolidated portal with unified authentication, role-based access, and a coherent UX across all three audiencesInstant pay integration, a net-new revenue stream that lets officers get paid same-day for completed detailsFoundational instrumentation: usage tracking, funnel visibility, and a feedback pipeline that does not run through emailA repeatable launch playbook, documented, tested, and ready to execute as we expand into new marketsWhat We're Looking For5+ years in product management, with at least two years owning a platform or multi-sided productDemonstrated experience leading large-scale market launches or expansion initiatives, from go/no-go through rollout, adoption, and post-launch stabilizationExperience coordinating cross-functional launches across sales, ops, account management, and engineeringFluent in both front-end and back-end integration concepts; you do not need to write the code, but you need to understand the constraintsProven PRD authorship: documents that engineering trusts and stakeholders sign off onComfort working through intermediaries (account managers, agency leads) to surface and validate user needsDeep understanding of tech-enabled services: software that supports human service delivery, not pure SaaSSalary Range: $90,000 – $110,000 annually. What Makes You Stand Out?Experience with payments, marketplace mechanics, or instant pay productsBackground in public safety, field services, workforce management, or similarly operationally complex domainsUsed gen AI tools to accelerate prototyping, spec-writing, or research synthesisHas personally managed an agency, regional, or market-expansion launch, not just contributed to oneFamiliarity with law enforcement agency procurement or onboarding dynamicsWhy EDS?We are not a startup trying to find product-market fit. We have it. We are a growth-stage company with real revenue, real agencies, and a clear expansion roadmap. The person in this role will have direct influence on how we enter new markets, how officers get paid, and how a platform used by tens of thousands of people gets meaningfully better. You will work with a small, senior team. Your decisions will ship.