Guest Services Staff

Guest Services Agents strive to continuously improve processes, procedures, and the guest services associates knowledge, in order to provide excellent customer service and the Freedom to ski for all guests. You will assist day-to-day operations of the base area of the resort. You will be detail oriented and also open-minded, creative, and excited to bring new ideas to the table in efforts to best serve guests. This position actively participates with other departments to learn all aspects of the mountain and assists in always being there for our team. If youre a fan of skiing, the outdoors, providing fun to others, and staying cool in a fast-paced environment, then youll fit right in. Qualifications Essential Duties/Functions: Successfully perform duties at at least three stations: Ticket selling Food and beverage cashiering Ticket scanning Rental boot fitting Reloadable card distribution Custodial duties Ski School Instructing Demonstrates teamwork, contribution to team objectives, and ability to collaborate with others daily. Proven commitment to providing outstanding customer service. Ability to maintain professionalism including during periods of tension or while under pressure. Commitment to providing a safe work environment for employees and guests. Complete opening and closing procedures / processes / checklists. Outstanding work ethic and attendance; willingness to work extra hours, holidays, and weekends. Strong personal initiative Other Responsibilities: Be willing to jump in and help wherever needed. Provide support to Rental and Ski and Ride School departments with respect to daily operations.. Other duties as assigned. Knowledge, Skills, and Abilities: Skill in Google Workspaces and standard computer interfaces. Skill in providing expectation-exceeding customer service to all guests. Excellent written and verbal communication with co-workers and guests. Experience/Qualifications: 18 years of age or older. HS Diploma or equivalent. Basic knowledge of accounting principles and computer skills. Previous Siriusware experience is a plus. Physical Requirements: Able to lift up to 30 pounds. Able to stand for long periods of time. Cleaning / Maintaining lodge and department areas such as windows, picking up trash, etc. Pay range - $15 - $19 per hour