Scheduling/Dispatch Coordinator

Position SummaryThe role of the Scheduling and Dispatch Coordinator is to provide scheduling and dispatch support to branch office. Opening and scheduling service jobs for the local technicians, as well as interfacing with customers and customer service to ensure proper customer response.Scheduling/DispatchEssential Job Functions:Open, schedule, and organize jobs for the TechDaily dispatch of Field Service for the branchCoordinate technician workload to complete all necessary work daily, weekly and monthlyATC oil sample online submittalReceive packing slips scan and send to RGI, filing of shipment slips for the BranchUpdates GP and ensures Outlook calendar is correct with jobs scheduled Coordinate with Technicians to ensure exceptional customer serviceEnsure top branch acct’s interface with customers informs them on status of orders and ETA of work to be done. Duties will include but are not limited to coordinating daily, weekly and monthly service work for Service, Planned Maintenance, and information to the customer in regard to updates on Quoted Service scheduling, Warranties, and registration of generators.Serve as backup to service coordinatorAudit open service call report and take proper actionTrouble CallsAnswer service customer calls for the branch officeArrange dispatch for trouble calls using tools to assign proper technician and timely response. Schedule or dispatch Technicians to appropriate locations, according to customer requests, specifications, or needs. Collect all repay customer payment infoAdditional ResponsibilitiesUpdate Service Contracts and Dispatch Cards as necessary range of responsibility are ALL customers starting with A through K.Ordering parts and informing customers on the ETA and forecasting work to be done. Update all pertinent customer information.