Service Manager – HVAC/R

Innovative Mechanical & Design (IMD), a Legence CompanyIMD is a full-service heating, cooling, plumbing and repair company offering comprehensive turnkey solutions. Our experienced team aspires to build, design, and create the resolutions you need using intelligent, creative methods that both meet and exceed industry standards. Together, we collaborate on each project to offer a “think out of the box approach” to solutions because we believe in assisting our clients with options and quality consultations.HVAC/R Service TechnicianLocation: Windsor, COCompany: IMDSalary: $120,000 - 140,000 (depending on experience)IMD is seeking an experienced HVAC/R Service Technician to join our Windsor, Colorado–based service team. This role is ideal for a hands‑on technician who enjoys solving complex mechanical issues, managing multiple service calls, and building strong, trusted relationships with customers.The Service Technician will diagnose, repair, maintain, and install HVAC/R systems across a variety of commercial and industrial environments while serving as a key point of contact for customers and internal project teams.Key ResponsibilitiesServe as a primary on‑site representative of IMD, delivering high‑quality service and maintaining strong customer relationshipsDiagnose, troubleshoot, repair, maintain, and install HVAC/R equipment and systemsCoordinate service work across multiple jobs, accounts, and customer sites simultaneouslyCommunicate clearly with customers, supervisors, and project teams regarding work status, findings, and recommendationsReview building layouts, equipment conditions, and job requirements to plan and execute service work effectivelyUtilize diagnostic tools, hand tools, software, blueprints, and engineering specifications to complete work accuratelyEnsure all work is performed safely and in compliance with company and site safety standardsMaintain accountability for company tools, equipment, and materialsDemonstrate flexibility in work schedule; occasional overtime and/or weekend work may be requiredTechnical Experience & SkillsThe ideal candidate will be able to independently diagnose and service:Small tonnage packaged A/C unitsLarge tonnage VAV units (up to 120 tons)Boilers (maintenance, annual inspections, and repairs)Water pumps, including motor bearings and pump seal replacementChilled water and hot water loop systemsAir‑side airflow and distribution issuesVRF systemsAdditional SkillsStrong customer service mindset and professional presenceAbility to build and maintain long‑term customer relationshipsComfortable working in fast‑paced, multi‑job service environmentsClear, confident communication skillsPhysical & Work RequirementsAbility to use basic hand and power tools (tape measure, drills, calculators, construction‑related tools)Ability to climb ladders and work at heights or on elevated platformsAbility to lift up to 50 pounds and perform physical labor throughout the workdayComfortable working in commercial and industrial job environmentsQualificationsHigh school diploma or equivalentPrior HVAC/R service experience requiredStrong verbal and written communication skillsExcellent customer service skillsBasic computer skills; familiarity with Microsoft Office preferredActive Union member may apply and will be considered equally to Non-Union applicants.About LegenceLegence (Nasdaq: LGN) is a leading provider of engineering, consulting, installation, and maintenance services for mission-critical systems in buildings. The company specializes in designing, fabricating, and installing complex HVAC, process piping, and other mechanical, electrical, and plumbing (MEP) systems—enhancing energy efficiency, reliability, and sustainability in new and existing facilities. Legence also delivers long-term performance through strategic upgrades and holistic solutions. Serving some of the world’s most technically demanding sectors, Legence counts over 60% of the Nasdaq-100 Index among its clients.Benefits OverviewHealth & Welfare: Company Paid medical, dental, vision, prescription drug, accident & sickness benefit, basic group life and AD&D, and Employee Assistance ProgramTime Off Benefits: Paid vacation, company-paid holidays, and paid sick leaveFinancial Benefits: 401(k) retirement savings planReasonable AccommodationsIf you need assistance or accommodations during the application or interview process, please contact us at ta@wearelegence.com or your dedicated recruiter with the job title and requisition number.Employment EligibilityCandidates must have current work authorization in the U.S.; visa sponsorship is not available for this position.Third-Party Recruiting DisclaimerLegence and its affiliates do not accept unsolicited resumes from agencies; any such submissions without a prior signed agreement authorized by Legence Holdings LLC's CHRO or Director of Talent Acquisition will not incur fees and are considered property of Legence.Pay Disclosure & ConsiderationsWhere pay ranges are indicated, please note that a successful candidate’s exact pay will be determined based relevant job-related factors, including any of the following: candidate’s experience, skills, and qualifications, as well as geographic and market considerations. We are committed to ensuring fair and competitive compensation for all employees and comply with all applicable salary transparency laws.Equal Employment Opportunity EmployerLegence and its affiliate companies are proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), marital or familial status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, other non-merit-based factors, and any other characteristic protected under applicable local, state or federal laws and regulations.EEO is the Law