Concierge, Health Center

Job DescriptionPosition Title: ConciergeFLSA STATUS: Non-exemptREPORTS TO: Manager of Concierge and Admission ServicesSUPERVISES: N/ADEPARTMENT: OMHCCOMPANY: MHS/The Overlook – Charlton CampusPOSITION SUMMARY:Act as Front Desk Concierge for residents and guests according to established policies and procedures, and as directed by supervisor.PRINCIPLE DUTIES/ESSENTIAL FUNCTIONS:The OverlookReceptionist/ Concierge will be responsible for answering incoming calls, greeting visitors, responding to resident's requests, monitoring residents' emergency response system, and performing other support duties as directed.Answer multiline telephone system and direct calls to the appropriate locationGreet visitors in a polite and professional manner and check in guests at the front deskAssist residents with any issues and / or problems and direct them to the appropriate departments for resolutionGive directions and information to guests, visitors, vendors and others as neededAssist with clerical and / or other duties as assigned by supervisorKeep work areas neat and clean throughout the day, and shut down office equipment before leavingMaintain strict confidentiality of all resident information at all timesResponsible for the distribution of all incoming mail into the Skilled Nursing Facility for employees and residentsPossess and deliver excellent interpersonal skills, including the ability to effectively communicate at all levelsPossess basic computer skills including knowledge of Microsoft Office Word, Excel, email and the InternetKnowledge of multiline telephone systems required, familiarity with common office equipment and practices, should have a cheerful personality, a genuine desire to help people, and the ability to work well with others. Possess the ability to deal tactfully with personnel, residents, family members and other guests, visitors and the general publicOther duties as assigned by the Manager of Concierge and Admission Services. QUALIFICATIONS:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.High school diploma or equivalent - requiredMust possess excellent interpersonal skills, including the ability to effectively communicate at all levelsPHYSICAL REQUIREMENTS/WORKING CONDITIONS:Primary work will be performed in doors in an office-like setting, may be exposed to the elements (heat, cold, rain, snow); walking and standing frequently; occasional lifting of up to 25 pounds. Possible exposure to unpleasant odors, infection, diseases and Bloodborne pathogens. Interaction with residents and guest who are ill, confused, upset and or emotional during interactions.COMMUNITY OVERVIEW:The Overlook is a non-profit organization operating since 1911 and offering a full continuum of care and services for older adults in MA. The organization embraces its rich history and heritage, owning and managing 218 Independent Living Apartment Homes and Cottages, 28 Enhanced Care Private Suites, a 14- Suite Assisted Living Memory Care neighborhood, 27-unit Short-term Post-Acute Rehabilitation, 112-bed Long Term Care Skilled Nursing, as well as Home Health, Hospice, Palliative Care, Private Duty and Care Management divisions.The Overlook and its 3 subsidiaries are based in Charlton, MA, with satellite home health and hospice offices across the state. The organization employs approximately 600 talented and compassionate Team Members and serves 1,500+ Residents/Patients.The Overlook has a Vision to design a mixed-use Community beyond its singular function as a Retirement Community, a pedestrian-friendly, walkable "Village Center" environment, with select retailers, restaurants featuring fresh, locally sourced food, a brewery, a large banquet, and events center, enriching programs, health and wellness-focused on mind, body and spirit, and more. The Overlook’s bucolic setting on 450 acres of beautiful New England countryside, 16 miles of nature trails, a dog park, and a wealth of amenities offer limitless possibilities in helping us reposition our Campus.THE OVERLOOK WAY:All Team Members of The Overlook must embrace and commit to conducting themselves at all times in support of our 28 Guiding Principles, Culture of Excellence, and core values, which form the foundation of our unique culture. The Overlook strives to exceed expectations, inspire and "Do what's best for those we serve."Integrity: saying what you mean, meaning what you say (in action and words), even if it hurts you personally or professionallyRespect for Individual Choice: empowering and supporting others in their Self-determination for health and well-being, as they define itCompassion: understanding and empathy for othersCreativity/Innovation: thinking wildly, planning accordinglyGrace: putting people at ease, without compromising performance or outcomesJUST SOME OF OUR BENEFITS AND PERKS:Solid Track Record of PromotingTeam Members from withinPlenty of Free ParkingFree Daily Lunch onCampusVacation, Sick, Holiday Time + Floating HolidaysTravel ReimbursementProfessional DevelopmentFlexible Spending and Health Reimbursement AccountsEmployee Assistance ProgramsTuition ReimbursementShort + Long Term Disability, Life InsuranceMedical, Dental, and Vision InsuranceAccess to Fitness Center, Pool, and Onsite MassagesIn compliance with the Americans with Disabilities Act, The Overlook will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective Team Members and incumbents to discuss potential accommodations with the employer. The Overlook is strongly committed to diversity and a workplace environment that respects, appreciates, and values employee differences and similarities. By providing and supporting a work culture that fosters and builds upon diversity and its strengths, The Overlook will better serve our communities. The Overlook is an employment-at-will organization and an equal opportunity employer committed to maintaining a work and learning environment free from discrimination on the basis of sex, race, color, religion, national origin, pregnancy, gender identity, sexual orientation, marital/civil union status, ancestry, place of birth, age, citizenship status, veteran status, political affiliation, genetic information or disability, as defined and required by state and federal laws. Additionally, The Overlook prohibits retaliation against an applicant or employee because he or she has engaged in protected activity under the statutes prohibiting discrimination in the workplace.COMMUNITY OVERVIEW:The Overlook is a non-profit organization operating since 1911 and offering a full continuum of care and services for older adults in MA. The organization embraces its rich history and heritage, owning and managing 218 Independent Living Apartment Homes and Cottages, 28 Enhanced Care Private Suites, a 14- Suite Assisted Living Memory Care neighborhood, 27-unit Short-term Post-Acute Rehabilitation, 112-bed Long Term Care Skilled Nursing, as well as Home Health, Hospice, Palliative Care, Private Duty and Care Management divisions.The Overlook and its 3 subsidiaries are based in Charlton, MA, with satellite home health and hospice offices across the state. The organization employs approximately 600 talented and compassionate Team Members and serves 1,500+ Residents/Patients.The Overlook has a Vision to design a mixed-use Community beyond its singular function as a Retirement Community, a pedestrian-friendly, walkable "Village Center" environment, with select retailers, restaurants featuring fresh, locally sourced food, a brewery, a large banquet, and events center, enriching programs, health and wellness-focused on mind, body and spirit, and more. The Overlook’s bucolic setting on 450 acres of beautiful New England countryside, 16 miles of nature trails, a dog park, and a wealth of amenities offer limitless possibilities in helping us reposition our Campus.THE OVERLOOK WAY:All Team Members of The Overlook must embrace and commit to conducting themselves at all times in support of our 28 Guiding Principles, Culture of Excellence, and core values, which form the foundation of our unique culture. The Overlook strives to exceed expectations, inspire and "Do what's best for those we serve."Integrity: saying what you mean, meaning what you say (in action and words), even if it hurts you personally or professionallyRespect for Individual Choice: empowering and supporting others in their Self-determination for health and well-being, as they define itCompassion: understanding and empathy for othersCreativity/Innovation: thinking wildly, planning accordinglyGrace: putting people at ease, without compromising performance or outcomesJUST SOME OF OUR BENEFITS AND PERKS:Solid Track Record of PromotingTeam Members from withinPlenty of Free ParkingFree Daily Lunch onCampusVacation, Sick, Holiday Time + Floating HolidaysTravel ReimbursementProfessional DevelopmentFlexible Spending and Health Reimbursement AccountsEmployee Assistance ProgramsTuition ReimbursementShort + Long Term Disability, Life InsuranceMedical, Dental, and Vision InsuranceAccess to Fitness Center, Pool, and Onsite MassagesIn compliance with the Americans with Disabilities Act, The Overlook will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective Team Members and incumbents to discuss potential accommodations with the employer. The Overlook is strongly committed to diversity and a workplace environment that respects, appreciates, and values employee differences and similarities. By providing and supporting a work culture that fosters and builds upon diversity and its strengths, The Overlook will better serve our communities. The Overlook is an employment-at-will organization and an equal opportunity employer committed to maintaining a work and learning environment free from discrimination on the basis of sex, race, color, religion, national origin, pregnancy, gender identity, sexual orientation, marital/civil union status, ancestry, place of birth, age, citizenship status, veteran status, political affiliation, genetic information or disability, as defined and required by state and federal laws. Additionally, The Overlook prohibits retaliation against an applicant or employee because he or she has engaged in protected activity under the statutes prohibiting discrimination in the workplace.Powered by JazzHRsnaaZBn5nZ