Security Alarm Technician and Video Surveillance Technician

JOB SUMMARYWe are hiring alarm technicians and video surveillance technicians to work in the Los Angeles and San Fernando Valley area to service and program security alarms, fire alarms, and surveillance video and equipment in custom homes and/or businesses. A technician's day-to-day responsibilities may include the repair, replacement, or troubleshooting of security related equipment and/or wiring, while ensuring all work is completed to our customers' satisfaction and in accordance with company policies and procedures and relevant city building and fire codes.This is a full time position working 8am-4:30pm, from Tuesday - SaturdayBENEFITS OF JOINING OUR TEAMBecause ACS Security hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefits program that includes excellent medical, dental, and vision coverage; generous PTO program and holiday pay; a 401k plan that with generous company matching; company paid short and long-term disability and life insurance benefits. We also offer additional benefits such as a tuition reimbursement program; excellent wellness programs and incentives; free home security monitoring and much more!Here are some of the top reasons to apply for this role at ACS Security:Use of "Take Home" Company VehicleCompany Issued Gas CardPaid Vehicle MaintenanceCompany Issued iPadCompany Issued iPhoneQuarterly Performance-Based Contests with a Choice of Monetary or Valuable Material PrizesWe have an A+ rating with the Better Business Bureau and an outstanding reputation in the industry and in the Los Angeles communities we serveHere are job specifics:Technicians report to their first call by 8 am daily in company issued uniforms and driving their company vehicles.When parts replenishment is needed, or special parts are requested or required, the technician will report to our Operations Office located in Santa Monica, CA.All jobs are located within a 50-mile radius of the Santa Monica or Bel Air Offices and routes are assigned based on where the technician lives to maximize efficiency.ESSENTIAL DUTIES & RESPONISIBILITIESCheck schedule of assigned jobs in advance, ensuring all parts needed are in truck or obtain parts for 2 to 5 days in advanceObtain a complete understanding of client needs and issues by speaking to them and using all tools availableUtilize and interpret location maps, blueprints, and schematic drawings of the property or alarm systemsPerform extensive troubleshooting on physical system or sensors and navigate system programming on alarm and/or CCTV systems to correct issues and address customer's questions and concernsInstall all necessary sensors or devices per manufacturer's specifications for optimal performance, while also taking into account the customer's needs and wishesPerform real-time tests on equipment that was either touched during the service visit, or previously specified on the job ticket or by the customerProvide customers with prices for any parts that were required during the visitExplain and demonstrate all equipment uses and functions to customers, and ensure a complete understanding of trouble found and how each was resolvedRecord and review notes on each job ticket with the customer summarizing issues found, recommendations, and resolutionsCommunicate with the customer and the in-house Service Coordinators to organize and schedule any necessary follow-up or return visits, before leaving the service locationClose jobs out completely via iPad, and ensure all time on-site and parts used are accounted forStay in constant contact with the manager while at customer locations and throughout the day.JOB QUALIFICATIONSBasic knowledge of working with Microsoft Word and Excel, payroll software and ability to learn other software and applicationsHigh school diploma or General Education Degree (GED) is requiredCA Driver's LicensePossession of or the ability to obtain an Alarm Company Employee (ACE) card is requiredAbility to pass a background check, drug test, and Livescan is requiredREQUIRED SKILLS3-5 years prior "on-the-job" experience as an Alarm, Fire, or CCTV Technician.Fire Alarm Technician Certification is a BIG PlusCCTV knowledge of installation, servicing, and troubleshooting is a BIG PlusCertified and Licensed C7 or C10 Contractors are a BIG PlusExperience and working knowledge of DSC Neo, Honeywell Vista Series, Qolsys IQ & IQ Pro, 2GIG, Alarm.com communicators, app, and associated devices, CCTV cameras and NVR programming, troubleshooting, and installation is recommendedProficient verbal communication skills when interacting with customers, outside sales representatives, coordinators, and management in a professional mannerProficient written communication and documentation skillsAbility to maintain a professional demeanor/appearance while interacting with clients and the general publicStrong problem solving, attention to detail, and organizational skillsAbility to follow strict written and verbal directions and rulesBasic math skillsMust be able to meet deadlinesMust conduct all work with a high level of integrity and trust, upholding the company's ethical and professional standardsMaintain a professional appearance including wearing safety equipment and cleanliness of uniformAbility to adapt to a dynamic work environmentPHYSICAL REQUIREMENTSRegularly required to sit, walk, and stand for multiple hoursClimb and ascend stairs and ladders, bend, crawl and stoop as required, maneuver in attic spaces, residential homes, and commercial locationsHear sounds at normal speaking levels, in person, and on the phoneSpeaking including expressing and exchanging information, in person and on the phonePerform duties such as reading and preparing written documents, viewing security monitors and information on a phoneStrong hand/eye coordinationClose vision, distance vision, and the ability to adjust focusConstant use of both hands and arms in reaching/handling/grasping items, using a phone, writing notes, texting/ typing on a phone and standard equipment, and other administrative tasksConstant mental alertness and attention to detail while workingUse hands repetitively to operate standard office equipmentReach with hands to lift, carry and/or move items weighing up to fifty (50) pounds