Customer Experience Manager

A company is looking for a Customer Experience Manager to lead a team in delivering customer-centric support and driving continuous improvement. Key Responsibilities Lead and motivate a team to achieve performance and quality standards while ensuring operational efficiency Utilize customer and team performance data to identify insights and improvement opportunities Collaborate with CX leadership and teams to address operational bottlenecks and enhance customer experience Required Qualifications 3-5 years of experience in operations, customer experience, or customer success in a startup or scaled business 2-4 years of people management experience with teams of 15+ direct reports Experience in performance management and providing feedback to employees Data-driven with proficiency in tools like Google Sheets, Looker, and Metabase Ability to interpret complex quantitative data to inform strategic decisions