Vice President, Patient Experience

At Sodexo Healthcare, we believe that the patient experience is not a moment, it is a journey. It is shaped by every interaction, every environment, and every detail that surrounds care.We are seeking a Vice President of Patient Experience to lead and elevate how we design, deliver, and continuously improve that journey across our healthcare portfolio in North America.This role sits within our Client Success and Growth organization, a team focused on strengthening partnerships, improving outcomes, and driving long term value for our clients. This leader will play a critical role in connecting strategy to execution, ensuring that what we promise is consistently experienced by patients, families, and clinical partners.This is a virtual / remote based in North America. Regular travel is expected to client sites, leadership meetings, and key initiativesIncentivesComprehensive benefit package, commission plan, vehicle allowance, remote home office with travel opportunities.What You'll DoDefine and lead the patient experience strategy across Sodexo Healthcare in North America Partner closely with operations, account management, and clients to embed experience into daily delivery Translate insights into actionable programs that improve satisfaction, loyalty, and outcomes Build scalable frameworks that elevate service excellence across food, environmental services, and other support functions Serve as a trusted advisor to hospital executives on patient experience transformation Leverage rounding technology, patient feedback platforms, and experience data to translate real-time insights into actionable improvements in satisfaction, loyalty, and outcomesChampion a culture where every team member understands their role in the patient journey To connect Sodexo services to clients’ organizational strategy and return on investment (ROI)What We OfferCompensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:Medical, Dental, Vision Care and Wellness Programs401(k) Plan with Matching ContributionsPaid Time Off and Company HolidaysCareer Growth Opportunities and Tuition ReimbursementMore extensive information is provided to new employees upon hire.What You BringProven leadership experience in patient experience within a hospital or health system environmentExecutive-level understanding of patient experience measurement methodologies (including Press Ganey, HCAHPS, and NRC), with a proven ability to convert insights into high-impact, segment-wide patient satisfaction initiativesStrong understanding of how support services such as food and environmental services impact the overall patient journeyAbility to operate at both a strategic and operational levelExperience influencing senior healthcare leaders and building strong client partnershipsA track record of turning insights into measurable improvementsClinical experience is a plus, but not requiredCertified Patient Experience Professional (CPXP; through The Beryl Institute) preferred, but not requiredPassion for improving the human experience in healthcareWho We AreAt Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.Qualifications & RequirementsMinimum Education Requirement - Bachelor’s Degree or equivalent experienceMinimum Management Experience: 10 yearsMinimum Functional Experience: 10 years