Application Support Manager

Job SummaryManages, plans, installs, configures, and maintains software applications for the division.Minimum QualificationsBachelor’s degree in Computer Science, Information Services, or another related field and four (4) years of related experience; OR an equivalent combination of related education and experience.One (1) Year Of Supervisory Experience Is Preferred.Due to the nature of this position, the successful applicant must pass a required background check through fingerprinting and enrollment in the continuous RAP Back (Record of Arrest and Prosecution Back) program in accordance with current County Human Resources policy requirements.Essential FunctionsOversees and administers business-critical software applications and other software solutions as assigned.Plans, sets up, and configures all applications, modules, and associated subsystems; plans and executes daily operations and regular maintenance for the applications.Supervises staff, which includes hiring, promoting, orienting, training, assigning, and reviewing work performance, annual work performance appraisal, and discipline.Provides training and support to internal teams, management, and vendors in identifying application needs and system requirements.Resolves complex issues with core applications; this may include troubleshooting, collaborating with internal teams, and project management with County IT and vendors.Oversees development, integration, and operation of application interfaces.Develops documentation and procedures for support and/or training of new applications and technology products as required.Helps develop the annual technology budget and participates in the writing and evaluation of RFPs and bids as directed.Plans, designs, and participates in the implementation of complex IT systems in alignment with County IT governance, security, procurement, and operational standards.Collaborates with internal and external members to solve complex procedural, operational, and technical problems.Articulates technical information and provides it to management and internal teams. Assists in continuity and disaster mitigation planning.Researches and develops standards, proposals, and processes to prompt efficient use and increase productivity of applications in use by the division.Manages the Division’s PCI Compliance process, maintains applicable documentation, and works with other county departments as necessary to ensure it is accurately reported.Represents the division in County IT meetings as assigned.May oversee compliance with data governance policies and regulations, including GRAMA, PCI, and GDPA. Serves as the data coordinator for the division.Knowledge, Skills, And Abilities (ksa)Knowledge ofInformation technology management trends, techniques, and best practicesGeneral business hardware and software systems, database, data management, information applications, reports, and functions; UI/UXBusiness processes, improvements, and methods using technological applications and solutionsIndustry-specific software and hardware systemsPayment systems and POS; batch processing and balancing proceduresEffective report writing methods and techniquesSkills and Abilities to Analyze, comprehend, and resolve complex technical problems related to the assigned applications, software solutions, connected systems, interfaces, and client software componentsConvey technical information effectively to non-technical audiencesPerform analytical, organizational, and time management skillsCollaborate effectively with technical staff responsible for networking, servers, databases, and front-line supportInterface effectively with vendors providing escalated technical service/supportAnalyze problems and make sound judgments based on technical data, best practices, and circumstancesCommunicate effectively both verbally and in writingManage implementation projects for new software applications and technologies as assignedManage multiple projects simultaneously with a high degree of accuracy and attention to detailDisplay excellent interpersonal skillsPrepare and analyze statistical reportsEffectively educate and train othersWorking Conditions And Physical RequirementsEmployees may be required to travel between multiple physical facilities to perform essential functions.IMPORTANT INFORMATION REGARDING THIS POSITIONMay be required to occasionally work outside of normal business hours to support these applications.