Property Care Manager

Base Salary and Other Benefits: 401k up to 4% company match Medical, dental, and vision insurance Life insurance Supplemental life insurance is available Short-term and Long-term disability insurance is available Vacation Time Paid Holidays Personal Time Off Company swags Uniforms Weekly Spanish and English Classes when available Work boots for year-round employees when applicable Incentive, referral & bonus programs The opportunity to work on unique projects Normal Work Schedule: This position is expected to work at minimum the following schedule – Monday through Friday, 7am – 5pm, some evenings and weekends may be required. Must also be available for overtime, and work during snow/ice events when they occur. Location and Travel: This job operates out in the field on clients’ properties. Working Conditions: The ability to remember information such as words, numbers, pictures, and procedures; to listen to and understand information and ideas presented through spoken words and sentences; to communicate information and ideas in speaking and writing so others will understand; and to concentrate on a task over a period of time without being distracted. Overseeing team members and ensuring they are efficient and productive. Accountable for the properties being maintained and meeting clients expectations.. Time bending, stretching, kneeling, digging, etc. could occur, and heavy lifting is required. This position’s work is performed outdoors in all types of weather and seasons. ___ Job Summary The Property Care Manager with Sunline Landscapes must possess superb communication and interpersonal skills as well as exceptional organizational skills. The Property Care Manager is responsible for the client relationship, from the original sale through continued weekly maintenance, serving as “One Point of Contact” for clients. In order to be successful in this position one must have a strong knowledge of best horticultural practices and practical experience. You must also be able to multi-task and thrive within a high-pressure work environment and perform various professional, administrative and technical work in the design, enhancement, and maintenance side of custom residential landscape. It can be extremely rewarding monetarily and offers an opportunity to grow and prosper within a successful company. Duties and Responsibilities Big 5 Quality Control of properties and excellent communication to the level of Sunline and our clients’ expectations Meeting set company and/or personal goals as set by Director of Property Care, such as COGS adherence, sales, profitability, etc. Team member training, coaching, and retention Stay true to Company Mission, Purpose, and Values LMA – Lead, Manage, and Accountability Role Specific Tasks and Duties To maintain complete client and market awareness. Know where opportunity exists for improved client service to current and prospective clients and opportunities for additional market penetration To have complete understanding of all contractual obligations and client preferences and effectively communicate to production staff. To maintain constant awareness of client expectations, production quality on assigned properties and communicate any deficiencies to production. Support in finding resolution. To support production in maintaining a safe working environment. To monitor performance of work teams on assigned properties. Communicate with production any needs for training, discipline, and process improvement. Support and assist production in achievement of necessary steps. To support and participate in the development, implementation and refinement of departmental best practices in all areas of field operations and safety. To keep abreast of new methods that might be applicable to the Company; constantly pursues new ideas, which could be implemented. To proactively identify and recommend potential problems within production to help minimize damage/risk or possibly create unforeseen opportunity for gain. To develop long-term life-cycle property management plans to meet clients projected needs and enhance overall quality of service. To seek and architect opportunity for enhancements and project upgrades that are consistent with client preferences and promote revenue growth for the company. Follow company policies, procedures, and work standards. Maintain established sales volume by keeping current with client needs, changing trends, and competitors; increase sales by following up on new leads and prospective clients. Participate in onsite visits and walkthroughs with clients to ensure needs are being met. Inform clients of relevant issues regarding their property and involve them in relevant decision-making. Manage all communication and correspondence with current and prospective clients, ensuring a “One Point of Contact.” Develop strong positive relationships with clients based on clear and frequent communication, mutual trust, and the ability to meet clients' needs. Develop win-win opportunities for the client and the company Proactively manage properties by inspecting and locating problems in the landscape before the client brings them to our attention and then communicate problems to clients. Defines resolution that is within clients’ needs and budgetary parameters. Frequent, effective, professional, and timely communication with clients. Provides candid feedback on client relationships and the client’s perceptions of the product and service being provided, to maximize client retention. Oversee and guide weekly maintenance and enhancements to ensure end result will exceed client expectations and enhance Sunline’s reputation. Maintain accurate records and documentation (i.e., client history, sales reports, client contact list, site audits, monthly communication emails, etc.) Maintain job costs per guidelines and assist in meeting profitability goals. Prepare and present proposals, renewals, and contracts in a completely professional manner, according to company standards using appropriate standard templates. Work with the Production Managers to ensure any desires or information expressed by the client is completed accurately. Communicates with Administrative Support team, Accounting Team, Operations Managers, Production Managers, and Team Leaders as required to update project status. Works with the Administrative Support team to ensure accurate and timely process flow. Works independently and within a team on special and nonrecurring, as well as ongoing projects. Ensures efficient process and information flow for workload requirements. Consistently evaluate work and determine if further steps are needed to meet internal and external client expectations. Maintain a high standard of quality of all work performed. Participate in weekly departmental and training meetings. Arrive for each workday and designated meetings on time and prepared. Required Education and Licenses Bachelor’s degree in related field is required – Landscape Construction, Landscape Architect, Horticulture, or Construction Management. Will consider other relevant degree programs. Valid driver’s license and ability to be insured on company policy Required Work Experience and Skills 3 to 5 years of experience in the field of horticulture, garden management, landscape maintenance/management, and water management Training and experience in horticultural best practices Widely versed and current in horticultural and botanical fields (e.g., pollinators, invasive plants, native plants, plant disease, Integrated Pest Management, etc.) Proficient with computer software programs including MS Office (Word, Excel), In cooperation with the shop, maintain and update power equipment list and track necessary maintenance and detailed completion dates. Effective communication of department and corporate vision to build a supportive culture Excellent leadership skills capable of inspiring top tier performance Seek and Accept Feedback and Be willing Learn and Grow Self-motivated, well organized, and professional Proven ability to find and implement solutions for inefficiencies within a company by manner of results and actions, as well as sales and growth Excellent skills in team management, verbal and written communication, and time management Collaboration experience but comfortable working alone or without supervision for extended periods of time Ability to fairly and consistently motivate and coach employees to maintain high morale while enforcing company policies and procedures as well as retaining top talent Ability to work with hand tools, power tools, small engine equipment, heavy equipment, and materials as needed such as shovels, rakes, and wheelbarrows in addition to other things. Understanding of business financial concepts, such as Gross Sales, Margins and Markups, Expenses Control, and Profit and Loss Expert in Quality control and Inventory control Excellent Client Service and Client Focus with an ability to develop long-term relationships in the community and industry with a service mentality Ability to maintain composure and keep a positive, friendly attitude Able to lift 50 lbs. or more throughout the day Ability to work flexible working hours, including Saturday work if necessary, and 24-hour on-call availability during seasonal snow or ice events Physical strength to handle long hours of strenuous work during the day in hot or cold weather. English – fluency in reading, writing, and speaking Energetic self-starter and demonstrates initiative Driven, disciplined, and focused with a Hungry, Humble and People Smart mentality. Goal oriented – setting and achieving set goals. Excellent communication and interpersonal skills both written and verbal. Effective at building and maintaining trust-based professional relationships. Working well with all team members, leveraging their expertise with yours. Ability to lead and inspire others Excellent organizational and time management skills Command of the technical requirements to maintain database information. Ability to present an effective sales presentation both written and verbal Keen eye for detail requirements of estimating and preparing proper bid Sales and growth oriented Profit driven – seeks ways to cut costs, improve efficiency and increase margins Effective problem-solving skills, ability to handle adversity Performs and demands excellent quality in work Service and teamwork oriented Client-centered and focused (Client for Life mentality) Focus on learning and self-development Preferred Work Experience and Skills 5 years + of prior Professional Level Landscape and Lawn business experience; residential and commercial maintenance industry 3-5 years of experience as a property care manager Knowledge of specific materials, methods, tools, and equipment required to complete various landscape construction tasks. Knowledge of water management and irrigation Knowledge and experience in snow removal industry Bilingual is preferred in Spanish/English Professional Fertilizer Applicator Certification Certified Arborist a plus Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.