Director, Sales Operations and Field Effectiveness

Position SummaryThe Director of Sales Operations and Field Effectiveness is responsible for developing and overseeing the approach, delivery, and communication of US sales operations and field effectiveness capabilities. The Director serves as a core member of the Commercial Operations team and is a significant partner to Sales Leadership, Marketing, Market Access, Finance, and other cross-functional stakeholders. The Director is accountable for enabling field execution through strong sales operations, incentive compensation, goal setting, targeting, segmentation, territory alignment, fleet management, field reporting, and operational support that improves productivity and commercial performance.The Director will report to the Vice President, Commercial Excellence & Insights and Analytics.Primary ResponsibilitiesLead the design, implementation, and ongoing optimization of sales operations processes to support field execution and commercial performanceRecommend incentive compensation design based on business objectives and ensure plans are motivational, compliant, equitable, and aligned to strategic prioritiesLead incentive compensation operations, including territory-level goal setting, sales leadership reviews, payout support, plan communication, and field inquiry resolutionDesign and oversee field reporting, including national and sub-national analytics, dashboards, scorecards, and KPI tracking to support leadership decision-making and performance managementDevelop reporting and insights that help Commercial leaders assess field productivity, execution quality, and business trendsLead field strategy implementation, including territory alignment, account and HCP targeting, segmentation, deployment support, and field alertsLead fleet management activities, including coordination with internal stakeholders and external vendors, policy administration, driver support, and oversight of processes that ensure an efficient and compliant field vehicle programPartner with Sales Leadership and other stakeholders to improve resource allocation, focus the field on the highest-value opportunities, and strengthen execution in priority accounts and customer segmentsSupport field force planning, roster management, and business processes required to enable efficient commercial executionPartner with field teams to solicit input, build buy-in, and ensure operational strategies are practical, actionable, and well-adoptedRespond in a timely manner to field leadership and stakeholder inquiries related to goals, reporting, alignment, operations, and performance analyticsLead operational support for selected sales, marketing, and market access activities that are field-facing and execution-criticalManage external vendor partners and oversee delivery against timelines, scope, and quality expectationsBuild and manage annual budget elements related to sales operations, field effectiveness, reporting, and vendor supportParticipate in ad-hoc commercial projects and cross-functional initiatives as requiredCompetencies Strong knowledge of pharmaceutical sales operations, field execution, and commercial performance managementExcellent critical thinking and analytical skillsStrong understanding of incentive compensation, goal setting, territory alignment, targeting, segmentation, field reporting, and fleet management processesAbility to translate business strategy into practical sales operations plans and field-facing executionDetail oriented with strong focus on quality, accuracy, and complianceExcellent interpersonal skills and demonstrated ability to develop effective relationships with key stakeholders and senior leadersStrong verbal and written communication skillsStrong planning, project management, and prioritization skillsAbility to thrive in a fast-paced, innovative environment while remaining flexible, proactive, and efficientStrong business acumen and ability to identify risks, opportunities, and operational tradeoffsProficiency in Microsoft Office, with advanced Excel skillsAbility to work cross-functionally and influence without direct authorityExperienceBachelor’s degree in business, finance, marketing, analytics, or related field required; master’s degree preferredAt least 9 years of pharmaceutical/biotechnology experience, including meaningful experience in sales operations, commercial analytics, field effectiveness, consulting, or related commercial functionsExperience with incentive compensation design and administration, goal setting, and performance reporting requiredExperience with territory alignment, targeting, segmentation, and field deployment decisions requiredExperience developing and using Excel-based models; Power BI or similar reporting tools experience preferredExperience with forecasting principles and commercial KPI development preferredExperience working with key pharmaceutical data assets such as wholesaler, GPO, customer, sales, patient, EMR, claims, lab, and other secondary data preferredExperience administering commercial business systems and processes, including data warehouse, business intelligence, CRM, omnichannel marketing, and field alignment tools preferredOncology and/or hematology experience preferredEEO Statement:All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.Benefit Statement:All regular-status, full-time employees of Geron are eligible to participate in the Company’s comprehensive benefit program, pursuant to plan terms and conditions. Plan choices include medical, dental, vision, life insurance, flexible spending accounts, disability insurance, supplemental health insurance, a 401(k) retirement savings plan, and an employee stock purchase plan. Geron also provides regular-status, full-time employees with a generous time off program that includes the eligibility to accrue 160 hours of vacation during each full year of employment, 64 hours of sick leave, 9 standard paid holiday days off, and paid leave for certain life events. Geron recognizes that its employees work in many different states and therefore may be affected by different laws. It is Geron’s intention to comply with all applicable federal, state, and local laws that apply to the Company’s employees.Salary Statement:Offered compensation is determined based on market data, internal equity, and an applicant’s relevant skills, experience, and educational background.General Salary Range: $215,000 to $235,000