Experience Coordinator

Job Title: Experience Coordinator Reports to: Director of Corporate and Foundation RelationsLocation: Chesapeake, VA (On-Site)Job Type: Full-TimeSalary: $40,000 - $45,000/year Organization Overview: Roc Solid Foundation is a 501(c)(3) nonprofit organization that builds hope for children and their families fighting pediatric cancer by providing programs that allow them to do what kids do best – play. We are best known for surprising kids fighting cancer with brand new playsets in their backyards and providing Roc Solid Ready Bags to families when their child is diagnosed. Job Overview: As a member of the development team, the Experience Coordinator will ensure partner and family communications remain consistent and frequent leading up to each specific project, fostering a life changing experience from start to finish. Responsibilities: Communicates effectively with partners and families before each project (e.g., playset builds), ensuring they receive all necessary information, signup links, and timely responses to questionsCollects required information and documents from partners and families to support project readinessRepresents Roc Solid at build sites and events, fostering positive engagement with partners and familiesRecruits and engages volunteers to serve the Roc Solid missionGuides and stewards school clubs, supporting their ongoing involvement with Roc SolidContinuously evaluates partner and family experiences to ensure a first-class standard of engagementParticipates in regular staff meetings and contributes to the evaluation of programs and partnershipsServes as a Roc Solid representative at events, providing communication support as neededCoordinates and hosts Ready Bag Packing Parties to advance the mission of Roc Solid FoundationTravels to support projects as requiredPerforms other duties as assigned to further organizational goalsRequirements: Demonstrated passion for change and motivation, capable of leading projects and peopleStrong communication and writing skills Passion for customer service The ability to build relationships with staff, partners and families Integrity, credibility and a commitment to Roc Solid’s mission and goals Proficiency in MS Word, Excel, Google Suite and Internet use Access to reliable transportation Detail-oriented with a strong work ethic and results-oriented attitude Proven initiative and ability to work independently Ability to work flexible hours, and willingness to travel throughout the region as needed