Front Office Coordinator

Office Manager (Front Desk + Operations)Innsaei Child & Family Therapy – Orem, UTInnsaei is a play-based therapy practice helping children and families navigate anxiety, big emotions, and behavioral challenges through connection, not control.We’re looking for an Office Manager who can take ownership of the front office and help create a calm, organized, and welcoming environment for the families we serve.This is not just a front desk role.We are looking for someone who can anticipate needs, manage systems, and keep the office running smoothly day-to-day.Position DetailsLocation: Orem, UT (in-person)Hours: ~30–40 hours/weekSchedule: Primarily weekday afternoons/evenings (peak client hours)Pay: $20–$25/hour depending on experienceStart Date: ASAPWhat You’ll Be Responsible ForFront Desk & Client ExperienceGreet clients and families with warmth and professionalismAnswer phones, texts, and emails in a timely mannerHelp clients with scheduling, questions, and paymentsMaintain a calm, welcoming reception environmentOffice OperationsKeep the office clean, organized, and stockedManage supplies, inventory, and orderingMaintain kitchen and common areas (including water, snacks, etc.)Set up daily environment (music, displays, lighting)Scheduling & SystemsManage therapist schedules and room assignmentsMaintain accurate client records in SimplePracticeKeep administrative systems organized (email, spreadsheets, workflows)Identify inefficiencies and help improve systemsBilling SupportCollect payments through SimplePracticeSupport billing workflows alongside billing specialistHelp ensure client accounts stay up to dateCommunication & CoordinationCommunicate with therapists and leadership to keep operations alignedRespond to administrative emails and route messages appropriatelyHelp coordinate with schools, parents, and outside providers when neededAssist with occasional updates to social media or website content as directedWhat We’re Looking ForHighly organized and detail-orientedStrong communication skills (in person, phone, and email)Comfortable managing multiple tasks at onceTakes initiative and solves problems without being askedAble to create a warm, grounded experience for familiesTech-comfortable (Google Workspace, EHR systems like SimplePractice is a plus)This Role Is NOT a Fit If YouPrefer being told exactly what to do at all timesStruggle with organization or follow-throughGet overwhelmed in a fast-paced environmentAvoid difficult conversations (billing, scheduling boundaries, etc.)This Role IS a Great Fit If YouLike creating order and structureTake pride in keeping things running smoothlyNotice the small details others missEnjoy being the “anchor” of a teamAbout InnsaeiInnsaei is a child and family therapy practice focused on helping kids process emotions through play, creativity, and connection. Our space is designed to feel safe, warm, and engaging for both children and parents.E04JI802alv94095y0r