Secretary (OA)

This position is located in the Office of the Associate Director, Patient Care Services/Office of the Chief Nurse Executive Directorate suite, located at the Captain James A. Lovell Federal Health Care Center (FHCC), North Chicago, Illinois.This position is critical to the success of the office of the Associate Director, Patient Services/ Nurse Executive. The incumbent, therefore, contributes to managing office operations for a service with a mission that affects a wide range of agency activities and is expected to deal with many jobs and responsibilities beyond those normally expected of many secretaries in similar positions. Exercises considerable judgment in screening calls and assisting visitors to Patient Services Directorate Office Suite and when necessary refers them to the supervisor or other qualified individual deemed appropriate. Answers many procedural inquiries with personal knowledge of program activities, FHCC policies, and intentions of the Associate Director, Patient Services/ Nurse Executive.The incumbent determines the appropriate staff members for handling technical inquiries. Provides technical guidance to the Patient Services Directorate secretaries on matters of clerical or procedure nature. The incumbent will independently review and control all action item requests. Ensures that through direct liaison assigned personnel due dates are enforced.The incumbent is responsible for updating, deletions, transfers, and extensions of due date within the directorate and the subordinate groups departments/divisions. Ensures overall accuracy and clarity of their content; ensures correspondents are in compliance with required specifications, and brings to the attention of the submitting department heads/ secretaries' discrepancies requiring corrections or clarification.Duties include but are not limited to:Reviews and controls all action item requests.Provides general clerical public contact support services such as answering the telephone, referring visitors, or providing information about the office.Processes incoming and outgoing mail materials such as correspondence, reports, memorandums and other forms of written communication for accuracy and completeness.Maintains calendarsSchedules and records supervisor and staff appointments.Must pass training requirement to become a purchase a government purchase card holder.Creates work orders, tracks, and purchases supplies and equipment necessary for the different sections.Functions as a department timekeeper..Maintains effective office systems (including files and report automation).Work Schedule: Monday-Friday, 7:30am-4:00pmCompressed/Flexible: Not AuthorizedTelework: Not AvailableVirtual: This is not a virtual position.Position Description/PD#: Secretary (OA)/PD24011ARelocation/Recruitment Incentives: None