Executive IT Support Engineer

Executive IT Support EngineerLocation: Austin, TX (100% Onsite)Duration: 12+ Month ContractEmployment: W2 Only (No C2C, CTH, or Third-Party Vendors)Position OverviewSeeking an experienced Executive IT Support Engineer to provide high-touch technical support for C-suite executives and senior leadership. This role is responsible for ensuring a seamless technology experience through proactive troubleshooting, device management, collaboration tool support, and executive meeting readiness.ResponsibilitiesDeliver dedicated IT support to C-suite executives, senior leadership, and VIP users.Troubleshoot hardware, software, mobile devices, and connectivity issues.Support Microsoft 365, Windows, macOS, and mobile platforms.Manage and maintain executive devices, accounts, and access permissions.Provide support for conference rooms, Teams, Zoom, and Webex meetings.Coordinate with infrastructure, engineering, and vendor teams on escalated issues.Track and manage executive hardware inventory and refresh cycles.Ensure minimal downtime and exceptional customer service.Required QualificationsBachelor's degree or equivalent experience.5+ years of IT support experience.2+ years supporting C-suite executives, VIP users, or senior leadership.Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)Active Directory / Azure AD (Entra ID)Microsoft Intune and Windows AutopilotWindows and macOS supportiOS and Android device managementTeams Rooms, Zoom, and WebexVPN and network troubleshootingServiceNow or similar ITSM toolsPreferredExperience in Executive/VIP Support environments.Knowledge of boardroom AV technologies.PowerShell scripting experience.ITIL knowledge or certification.SkillsStrong executive-facing communication and professionalism.Excellent troubleshooting and problem-solving abilities.Ability to work independently in a fast-paced environment.Customer-focused mindset with strong attention to detail.