Senior Manager of Coworking Sales and Operations

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn. One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community. University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance. Primary Purpose of Organizational Unit Innovate Carolina, the brand umbrella for the work of the Office of Innovation, Entrepreneurship and Economic Development, leads the University in its goal to uncover and unleash the vast innovation potential of faculty, students, staff, alumni and stakeholders. IEED works with leadership across campus to set strategy, provide central services, establish and foster partnerships, and garner resources to support the University's innovation, entrepreneurship and economic development agenda. UNC-Chapel Hill is generating ground-breaking ideas through research to become a leading fundamental and translational research university. IEED uses a federated model to strengthen the innovation ecosystem that consists of an extensive network of University-facilitated programs. This network of students, faculty and staff are working together to tackle the most challenging problems in North Carolina and the world. Position Summary The Innovate Carolina Junction coworking space is designed for individuals and organizations seeking a professional, flexible, and well-managed workplace within a university-connected innovation environment. Its primary users include entrepreneurs, small business owners, remote workers, early-stage companies, project teams, and affiliated partners who value access to high-quality workspace, meeting areas, and a strong community of members. While the Junction contributes to the broader innovation mission of Innovate Carolina, the coworking function is centered on delivering an excellent member experience, maintaining a productive and welcoming workplace, supporting occupancy and revenue goals, and ensuring that the space operates as a high value coworking destination for those who choose to work there every day. We are seeking a Senior Manager, Coworking Sales and Operations to drive revenue generation, through customer acquisition, retention, and growth management. This position is sales driven and extends into workspace management focused on customer and operational excellence. The Senior Manager, Coworking Sales and Operations supervises the Community Manager and is ultimately accountable for the coworking budget, including profit-and-loss performance, revenue generation, occupancy, and operational sustainability. This role ensures that the Junction delivers a high-quality, professional, and mission-aligned experience for members, partners, and guests while supporting Innovate Carolina's broader goals for innovation, entrepreneurship, and economic engagement. Minimum Education and Experience Requirements Relevant post-Baccalaureate degree required; for candidates demonstrating comparable independent research productivity or comparable background in independent academic or instructional activities, will accept a relevant undergraduate degree and 3 or more years of relevant experience in substitution. This experience may be related to the direction/oversight of programs that focus the academic and research resources of a higher education institution towards community or regional issues. Required Qualifications, Competencies, and Experience Bachelor's degree and at least 3-5 years of relevant professional experience in coworking, membership-based operations, sales, hospitality, community management, or a related field; or equivalent combination of education and experience. Demonstrated experience managing a coworking space, shared workspace, membership-based facility, innovation hub, or similar multi-tenant facility. Experience with budget management and accountability for financial performance, including revenue generation and expense oversight. Strong operational, organizational, and problem-solving skills. Excellent interpersonal and communication skills with the ability to engage members, partners, vendors, and internal stakeholders effectively. Preferred Qualifications, Competencies, and Experience Familiarity with facility operations, vendor management, reservations systems, Salesforce CRM platforms, billing systems, or coworking management tools. Experience supporting event rentals, shared-use space scheduling, or earned-revenue strategies within a dynamic community environment. Experience working in a university, nonprofit, innovation, or entrepreneurial setting. Special Physical/Mental Requirements Campus Security Authority Responsibilities Not Applicable. Special Instructions Quick Link https://unc.peopleadmin.com/postings/316941