Technical Support/Desktop Support Engineer

We are seeking an experienced IT Support / Desktop Support Engineer to provide onsite technical support in a dynamic enterprise environment. This is an excellent opportunity for IT professionals with strong desktop support, hardware troubleshooting, and customer service experience.Key Responsibilities• Provide onsite desktop and field support to end users.• Perform IMAC (Install, Move, Add, and Change) activities.• Install, configure, and troubleshoot desktops, laptops, printers, and peripherals.• Support Windows 10/11 and Microsoft Office 365 environments.• Manage Active Directory user accounts and basic networking issues.• Resolve hardware and software incidents within SLA timelines.• Document work performed using an IT ticketing system.• Deliver exceptional customer service while supporting business users.Required Skills✔ 2+ years of Desktop Support or IT Field Support experience✔ Strong knowledge of Windows 10/11 and Microsoft Office 365✔ Experience with Active Directory and basic networking concepts✔ Hands-on experience with hardware/software installation and troubleshooting✔ IMAC and break/fix support experience✔ Excellent communication and problem-solving skills✔ Ability to work independently in an onsite environment