Assistant Practice Manager

Assistant Practice Manager - Dental Summary The Assistant Practice Manager is responsible for training and mentoring staff, billing and collections, acts as the technical support liaison, and assist the Practice Manager to support their CHOICE Healthcare office.At CHOICE Healthcare Services, our mission is to provide everyone access to the healthcare they need. CHOICE is the largest provider of pediatric dental care in the Southwest United States, and we pride ourselves on delivering high quality care to children in our communities.What we provide to you as a CHOICE teammateCare for your wellbeing and work-life balanceProfessional and personal growthExperienced leadership supportFun and supportive team dynamic with events and celebrationsComprehensive benefit packageEssential Duties and Responsibilities include the following. Other duties may be assigned.STRATEGIC PLANNINGPractices focusAssist in hiring office personnelResearch demographic of the trading zoneAssisting in Identify target patients and marketing strategiesSTAFFING & SCHEDULINGAssist in enforcing handbook policies & other noticesHandle Associate, Team and Patient schedulingRoles may be secondary and supportive to HR & Scheduling/ TIVA managerReview timecardsAssist in approving payroll exceptions such as overtime and penalty payGENERAL OFFICE MANAGEMENT AND OVERSIGHTProcesses bill paymentsOpens and distributes mailAssists CE tracking for doctors and staffMaintains the business practice planAuditing daily chartsReviews daily reportsReviews daily GAP list reportsEnsures schedule is booked according to office protocolEnsuring scheduled appointments are confirmed at least 2 days prior to appointmentsRoles may be secondary and supportive to their respective department managers (e.g. HR, Call Center, Billing, etc.)Projects and duties as assigned by SupervisorAssist And Implementation In Human Resources FunctionsAssist with payroll and benefitsAssist with resolutions on patient and staff grievances guided by the Regional ManagerAssist with employee office job descriptions and performance reviewsAssist with employee time sheets, documents tardiness and absencesTraining staff & managing site visits of interns or potential candidatesRoles may be secondary and supportive to HR managerBILLING AND COLLECTIONSPerforms data entryPerforms bankingAssists billingAssists in collectionsAssists in insurance processingPerforms related administrative servicesRoles may be secondary and supportive to billing managerCOMPUTER NETWORK SUPPORT LIAISONActs as a liaison to maintenance of computers and computer networksAssists IT with technical issues resolutionTrains and supports usersPerforms educating staff of practice management software updatesEducation and/or ExperienceHigh School Diploma or equivalent1+ years of leadership experience within the dental industryExperience working for a Dental Service Organization is preferred