Smartsheet Admin
Title: Smartsheet Administrator
Location: Newark NJ. *Hybrid (3 days a week onsite.) *
Duration: Fulltime
RESPONSIBILITIES: Solution Administration and Configuration
- Configure and maintain Smartsheet solutions supporting business and IT processes.
- Develop and maintain sheets, reports, dashboards, forms, templates, workflows, and automated notifications.
- Troubleshoot formulas, cross-sheet references, automation workflows, permissions, and reporting issues.
- Support standardized solution templates and reusable components.
- Partner with teams to translate requirements into scalable Smartsheet solutions.
- Review proposed Smartsheet solutions to ensure they follow platform architecture and governance standards.
User Support and Incident Management
- Provide Tier 2/Tier 3 support for Smartsheet-related incidents and service requests.
- Diagnose and resolve issues involving access, permissions, automation, formulas, reports, dashboards, integrations, and platform functionality.
- Escalate product defects and complex technical issues to Smartsheet Support when required.
- Document known issues, troubleshooting procedures, and platform support processes.
- Participate in incident, problem, and change-management processes.
Platform Monitoring and Release Management and Platform Admin
- Monitor Smartsheet service health, administrative alerts, and platform changes.
- Review Smartsheet product releases and assess their impact on the organization.
- Coordinate testing and communication of significant new functionality or platform changes.
- Maintain documentation for platform configurations, integrations, standards, and administrative procedures.
- Participate in change-management processes for production Smartsheet solutions.
REQUIRED SKILLS:
- 5+ years of experience as Smartsheet Administrator.
- Experience in Configuring Smartsheet and supporting business and IT processes.
- Experience in Developing sheets, reports, dashboards, forms, templates, workflows, and automated notifications.
- Experience in Troubleshooting formulas, cross-sheet references, automation workflows, permissions, and reporting issues.
Pay: $120,000.00 - $135,000.00 per year
Work Location: In person