Cloud Engineer I

Job TitleJob OverviewRequirement/Must Have:Basic IT Networking knowledge - 3+ years of experience; IP Configs, trace route, understanding of computers.Basic understanding of Cloud - 3+ years of experience; AWS, or similar.Remote troubleshooting - 3+ years of experience; SSH, Telnet, or RDP experience.Responsibilities:Provide technical support of Cloud infrastructure for Global Playout Services.Provide extensive support of multi-channel playout automation systems, components, and Media workflows, with the ability to quickly execute troubleshooting procedures.Understanding IP Network and Ethernet connectivity, including TCP/IP, UDP, RTP, VLANs, and multicast protocols.Monitoring & Control system configuration and support to maintain a stable, reliable on-air product.Understanding of signal routing control systems to route video/audio and Video-over-IP signals.Experience working with utilizing Network Management Systems (NMS), SNMP MIBs, OIDs, traps.Ability to support multiple server types to configure/troubleshoot: Windows/Linux workstation/server applications, operating systems, and hardware components.Creation and use of standard operating procedures, technical reference documents and drawings.Work closely with vendors and/or internal departments for optimal hardware/software configuration and support.Ensure service levels are met by monitoring and updating incident tracking system/s for timely resolution of critical issues.Nice to Have:Intermediate to advanced level Networking, SAN, and/or other relevant training courses a plus.Knowledge of networking, firewalls, routers, Active Directory & load balancers.Working knowledge of MPEG-4 encoders, MPEG Transport Stream analyzers and satellite transmission equipment.Preferred IT certification ex. CCNA, MCP, CompTIA A+/Network+, AWS Certified Solutions Architect – Associate, VMware Associate or equivalent are also a plus.Preferred understanding of broadcast automation systems.Demonstrated knowledge of serial digital broadcast equipment and measurement equipment.Skills:Ability to work any shift schedule - Work at any time in a 24 X 7 staffed environment including weekends, holidays, evenings, and nights.Strong organizational skills and proficiency in establishing priorities with multiple projects under tight deadlines.Ability to work effectively as part of a team or individually with minimal supervision.Ability to adapt quickly to new or unfamiliar technology and products using documentation and online resources with minimal training.Ability to perform well in a high-pressure environment and maintain superior customer service demeanor.Qualification And Education:Bachelor's degree in computer science, Electrical Engineering or similar technical field and/or equivalent practical experience.