Information Technology Support Specialist

IT SUPPORT SPECIALIST SCHEDULE: Onsite - Lewiston, ME | Full-Time | Monday–FridayCOMPENSATION & BENEFITSBase Salary: $65,000-$75,000 (pending experience)Comprehensive Benefits Package, including:Medical, dental, and life insurance401(k) with company matchPaid time off (PTO), sick time, and paid holidaysABOUT THE COMPANYYou’ll represent a leading industrial distributor with decades of success in the manufacturing and industrial supply sector. Employee satisfaction and long-term relationships are core to the company’s culture and growth. Today, the organization employs 150+ team members across six locations throughout the Northeast and Southeastern Regions, supporting customers with a full range of industrial products including safety supplies, abrasives, packaging, machinery, and cutting tools.POSITION OVERVIEWThis is a front-line, user-focused IT role responsible for supporting day-to-day technical needs across the organization. You’ll work directly with employees, troubleshoot issues, and play a key role in keeping systems running smoothly. This role is ideal for someone who enjoys hands-on problem solving, interacting with people, and being part of a collaborative team. WHAT YOU’LL BE DOINGUser Support & Help DeskServe as the first point of contact for technical support via ticketing system, phone, and email Troubleshoot issues across Windows devices, Microsoft 365, peripherals, and common business applications Own tickets from start to finish, ensuring strong communication and follow-through Escalate more complex issues while remaining the primary point of contact for the user Customer Experience & TrainingBuild strong relationships with internal users by being approachable, responsive, and dependable Communicate technical information clearly to non-technical users Guide employees on best practices, security awareness, and proper system usage Promote consistency by reinforcing standard IT processes Device & Access SupportSet up and deploy laptops, desktops, and mobile devices Support onboarding and offboarding of employees Manage passwords, permissions, and access requests Maintain accurate inventory of IT equipment and assets Team & Process ContributionIdentify recurring issues and help improve processes over time Contribute to internal documentation and knowledge base resources Partner with vendors for equipment, software, and support needs Assist with IT projects, upgrades, and system rollouts QUALIFICATIONS2+ years of experience in IT support, help desk, or desktop support (or strong hands-on equivalent) Solid working knowledge of Windows environments and Microsoft 365 Basic understanding of networking concepts (IP, DNS, DHCP, Wi-Fi) Experience working in a ticket-based support environment Strong communication skills and a true customer-service mindset Nice to HaveExperience supporting mobile devices (iOS / Android) Exposure to Active Directory or Entra ID Familiarity with device imaging or endpoint management tools Certifications such as CompTIA A+, Network+, or similar