BOT Development Engineer

AWS Platform ExpertiseAWS Solutions Architect–level knowledge (Associate minimum; Professional preferred)Core compute/storage: EC2, Lambda, S3, ECS/EKS (if containerized workloads are in scope)Networking: VPC design, Transit Gateway, Direct Connect, Site-to-Site VPN, security groups/NACLs, Route 53Streaming/data services: Kinesis Data Streams, Kinesis Firehose (for call/event data pipelines from Genesys)API Gateway (REST and/or WebSocket APIs), including throttling, usage plans, and request/response transformationIAM policy design (roles, resource-based policies, cross-account access) directly relevant given the deny-policy issue you hitCertificate management: ACM (AWS Certificate Manager), mutual TLS (mTLS) configuration for API Gateway and Lambda, private CA if applicableCloudWatch, CloudTrail, X-Ray for observability/troubleshooting distributed integrationsInfrastructure as Code: CloudFormation or Terraform (Terraform is increasingly the industry default for multi-account AWS environments)Programming/DevelopmentPython (strong) — Lambda functions, data transformation, API clients/serversJavaScript/Node.js — Lambda functions, potentially frontend/widget integrations custom UI componentsRESTful API design and consumption (OpenAPI/Swagger spec experience a plus)SOAP/XML integration experience — WSDL interpretation, XML parsing/transformationExperience with API authentication patterns: OAuth 2.0, API keys, mTLS client certificatesIntegration & Architecture ExperienceDesigning and building middleware/integration layersbetween SaaS platforms and internal enterprise systemsEvent-driven architecture patterns, queues, event buses — SQS/SNS/EventBridge experience relevant)Experience translating between REST and SOAP paradigmsAPI gateway patterns for legacy system integrationData transformation/mapping between disparate schemas (contact center data models vs. internal system data models)