Salesforce Brand Solutions Specialist
Join Tribe Wellness Sales as a Salesforce Brand Solutions Specialist Be the hero who helps teams thriveHey there — I'm Tatum Thomas, Chief Technology Officer of Tribe Wellness Sales, Inc., based in Austin, TX. I'm hiring a Salesforce Brand Solutions Specialist to join our full-time, 40-hour-a-week remote team.This isn't just a job. It's your chance to be the person our internal teams and clients trust to make Salesforce work seamlessly — so they can do what they do best: deliver wellness products that change lives.If you love solving problems, making systems run smoother, and helping people get more out of the tools they use every day, this is your moment to shine.The Problem We're Solving At Tribe Wellness Sales, we power health and wellness brands with customized Salesforce experiences that drive sales and customer satisfaction.But here's the challenge: without a proactive Salesforce Brand Solutions Specialist, inefficiencies creep in — onboarding slows down, users get stuck, and sales opportunities get lost. Internal teams get frustrated, clients lose trust, and customers miss out.That's where you come in. You're the hero who keeps Salesforce humming across multiple brands, ensuring internal users and client users have the tools and guidance they need to succeed.Your Role in the Story Picture this: you're logging in from home, Monday through Friday, 8 AM–4 PM CST. You own the Salesforce experience for one or more of our client brands — and for the internal Tribe Wellness team members who sell and support those brands.You'll handle a variety of tickets:Quick updates (permissions, profiles, fields)Process fixesFeature request triage and solution shapingUser coaching and trainingBrand onboarding configurationData validation and cross-system coordinationYou'll be the go-to Salesforce expert for your assigned brands. You'll understand their sales processes deeply, help configure and maintain brand-specific Salesforce components, and collaborate with me and our technical team on improvements.When a request comes in, you won't just "click buttons" — you'll think critically, ask smart questions, and help shape solutions that scale.Here's What You'll Do Own It:Manage all day-to-day Salesforce processes and tickets for your assigned brands and internal teams.Solve It:Use your ticketing system experience (Jira, Service Cloud, Zendesk) to resolve issues quickly and thoughtfully — earning quarterly bonuses tied to your ticket resolution performance.Guide It:Train and support both internal users and client users on correct Salesforce processes, reports, and tools.Shape It:Collaborate with me and our developers to investigate feature requests, contribute ideas, and help design Salesforce solutions that fit each brand's needs.Build It:Help configure Salesforce for new brands — profiles, roles, record types, price books, products, and integration touchpoints — ensuring smooth onboarding and a great user experience.Who You Are You're a Salesforce-savvy problem solver who loves making systems work better. You think in terms of process, not just configuration. You take ownership, stay organized, and communicate clearly. You love helping people succeed with technology — whether that means solving a bug, clarifying a process, or shaping a new feature.You thrive in a remote-first, fast-moving environment. You're not afraid to ask questions, take initiative, and suggest better ways of doing things.Most of your day will involve working with internal employees and managers who operate Salesforce daily to manage sales and opportunities — but you'll also support client users where needed.Must-Haves Certifications:Salesforce Certified AdministratorSalesforce Sales Cloud Consultant CertificationSalesforce Platform App Builder CertificationExperience:Ticketing systems: Jira, Service Cloud, ZendeskCRM & eCommerce: Shopify, Sticky.io, Konnektive, UltracartEmail marketing platformsBasic understanding of Salesforce integrations (APIs, webhooks, etc.)Vonage experience is a plusSkills:Stellar communication and collaboration — comfortable supporting both internal and client usersOrganized and detail-oriented — able to manage multiple brands and process nuancesProactive problem solver — loves finding and fixing inefficienciesProcess thinker — enjoys building scalable solutionsComfortable presenting ideas to leadership (you'll work directly with me on solution design)Tech Setup:Reliable 20,000+ Octane Speed internetFast computerZoom-ready headsetBackup powerSchedule:Monday–Friday, 8 AM–4 PM CST40 hours/weekMindset:High agency — you take ownership and initiativeResourceful — you figure things out and drive progressPassionate about technology and helping people succeedWhy This Matters Without you, internal users struggle, client users get frustrated, and customers miss out on great wellness products.With you in this role? You'll be the linchpin that helps our brands scale, our sales teams thrive, and our clients succeed — backed by a supportive, mission-driven team that wants to see you grow.You'll earn your hourly pay plus quarterly performance bonuses — and you'll build a Salesforce career that will set you apart.Let's Make It Happen Ready to step up and be the Salesforce hero our internal teams and clients need?Apply now — bring your passion, skills, and curiosity. We'll provide the training and support to help you thrive.Know someone great? Share this ad and help us find our next team hero.