Client Project Manager - IntelliScript (Remote)

What We DoMilliman IntelliScript is a group of a few hundred experts in fields ranging from actuarial science to information technology to clinical practice. Together, we develop and deploy category-defining, data-driven, software-as-a-service (SaaS) products for a broad spectrum of insurance, health IT and life sciences clients. We are a business unit within Milliman, Inc., a respected consultancy with offices around the world.Candidates who have their pick of jobs are drawn to IntelliScript's entrepreneurial and collaborative culture of innovation, excellence, exceptional customer service, balance, and transparency. Every single person has a voice in our company, and we challenge each other to push the outer limits of our full, diverse potential. And, we've shown sustained growth that ensures you'll have room to grow your skillset, responsibilities, and career.Our team is smart, down-to-earth, and ready to listen to your best ideas. We reward excellence and offer competitive compensation and benefits. Visit our LinkedIn page for a closer look at our company, and learn more about our cultural values here.Milliman invests in skills training and career development and gives all employees access to a variety of learning and mentoring opportunities. Our growing number of Milliman Employee Resource Groups (ERGs) are employee-led communities that influence policy decisions, develop future leaders, and amplify the voices of their constituents. We encourage our employees to give back to their varied professions, including leadership in professional organizations. Please visit our website to learn more about Milliman's commitments to our people, diversity and inclusion, social impact, and sustainability.What this position entailsReporting to the Manager, Client Project Management, the Client Project Manager is responsible for supporting all the strategic and day-to-day activities related to Irix. This pivotal role directly supports the product implementation process. As part of the Project Management team, this new hire will collaborate with all internal departments (sales, account management, product, pharmacy, operations, analytics, IT) and will also have direct interaction and communication with clients throughout the Irix product implementation process.What you will be doingManage several concurrent projects of varying complexityIndependently lead client implementations and studies of Irix, taking on projects and tasks as neededServe as a liaison between technical and non-technical departments to ensure all targets and requirements are metBecome a subject matter expert in our process and communicate effectively with clients on technical subjectsGather required data from end-users to evaluate objectives, goals, and scope to create technical specificationsMaintain open communication with clients and internal teamsProactively address customer issues, and "own" the resolutionDevelop detailed project plans and timelinesCoordinate resourcesSchedule and facilitate meetings and presentations, balancing multiple internal and external calendarsConduct product demonstrationsRespond to client inquiries via phone and emailManage all internal and external project-related documentation with the utmost accuracyDedicate the time needed to answer client needs, including odd hours when necessaryDemonstrate commitment to being creative, innovative, flexible and adaptable, focusing on quality solutions, and continually improvingWhat we needCompleted Bachelor's degree in any field4 - 10 years of professional experience in Project ManagementPMP certificationProven track record of managing projects and success in building customer relationshipsFamiliarity with Excel: pivot tables, complex formulas, importing/exporting data from various sources, sorting/filtering, etc.Generative AI experience to increase efficiency (e.g. Copilot, Gemini, ChatGPT, Claude)Use generative AI or other technology to improve operations processes - complete work and simultaneously improve the processes and create or update documentation as neededProficient in MS Outlook, Word, and PowerPointWhat you bring to the tableExceptional communication skills: articulate and professional when speaking with clients as well as with colleagues, at all organizational levels, and via all mediums (phone, email, Teams, etc.)Change management: embraces change as an opportunity for continuous learning and a catalyst for driving team progressLeading others: coach, mentor, and motivate others to meet the organization's goals; provide an inclusive and positive team environment that fosters positive and constructive feedback, recognition, leadership, and personal and professional developmentAnalytical thinking: ability to tackle a problem by using a logical, systematic, sequential approach to generate sensible, realistic, practical solutions to problemsAttention to detail: verify important details, ensure there are no surprises or gaps in needed informationCreativity: generate new approaches to problems or innovations to established approaches; think and look outside the boxProblem solving and adaptability: exhibit a resilient, solution-driven mindset with the conviction to take on challenges of any size, move quickly from problem to action, and adapt effectively as priorities evolveData analysis: analyze data to draw conclusions and identify cause-and-effect relationships to support leadership decisions and recommend a course of action or solve organizational issuesInitiative: identify a problem, obstacle, or opportunity and take appropriate action to address current or future problems or opportunities; begin and follow through with a plan or taskTechnical knowledge: Independently troubleshoot complex issues using product knowledge, available resources, and toolsCustomer centricity: Identify and address customer needs, using problem-solving skills to find effective solutions and deliver valueWish listRelevant continued education and/or advanced degree(s)Experience with Jira and ConfluenceExperience in software-as-a-service, actuarial science, and/or insurance underwriting industryLocationThe expected application deadline for this job is September 30, 2026. This position is open to remote work Applicants must be willing to travel to the Milliman office in Brookfield, WI as needed and travel nationwide for meetings, conferences, and team events up to 20%.CompensationThe overall salary range for this role is $59,200 - $131,905. For candidates residing in:Alaska, California, Connecticut, Illinois, Maryland, Massachusetts, New Jersey, New York City, Pennsylvania, Virginia, Washington, or the District of Columbia:$68,080 - $109,020 if overall experience is less than 5 years; and$82,455 - $131,905 for experience greater than 5 years.All other states:$59,200 - $94,800 if overall experience is less than 5 years; and$71,700 - $114,700 for experience greater than 5 years.A combination of factors will be considered, including, but not limited to, education, relevant work experience, qualifications, skills, certifications, etc.BenefitsWe offer a comprehensive benefits package designed to support employees' health, financial security, and well-being. Benefits include:Medical, Dental and Vision - Coverage for employees, dependents, and domestic partnersEmployee Assistance Program (EAP) - Confidential support for personal and work-related challenges401(k) Plan - Includes a company matching program and profit-sharing contributionsDiscretionary Bonus Program - Recognizing employee contributionsFlexible Spending Accounts (FSA) - Pre-tax savings for dependent care, transportation, and eligible medical expensesPaid Time Off (PTO) - Begins accruing on the first day of work. Full-time employees accrue 15 days per year, and employees working less than full-time accrue PTO on a prorated basisHolidays - A minimum of 10 paid holidays per yearFamily Building Benefits - Includes adoption and fertility assistancePaid Parental Leave - Up to 12 weeks of paid leave for employees who meet eligibility criteriaLife Insurance & AD&D - 100% of premiums covered by MillimanShort-Term and Long-Term Disability - Fully paid by MillimanEqual OpportunityAll qualified applicants will receive consideration for employment, without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.