Office Assistant & Customer Care

Office ManagerASP America's Swimming Pool Company is America's largest and the premier swimming pool service company. We have been operating for over 15 years with an outstanding reputation. We pride ourselves on providing an outstanding customer experience and value for our customers. To do this we have built a team of dedicated, enthusiastic employees who enjoy delivering resort-quality service and treating our customers with the utmost respect. This position is with the Atlanta location of America's Swimming Pool Company (ASP). ASP Atlanta is locally owned and operated and serves metro Atlanta focusing on Cobb, Dekalb, North Fulton and Gwinnett counties. We are a highly rated company as evidenced by recently being named one of the top three pool companies in Atlanta by "ThreeBest Rated".Because of our approach, we have earned loyal customers who expect and desire dependable, quality swimming pool solutions. We guarantee satisfaction with our services and do not require long-term contracts. We are fully licensed and insured and our team members are among the best in the swimming pool service industry. America's Swimming Pool Co. is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability, or veteran status. You are applying for work with a franchisee of ASP America's Swimming Pool Company, not ASP Franchising SPE, LLC or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees.Success in this position will be determined by the following measurable results:Customer InteractionProvides office communications support by fielding calls, answering questions, forwarding messages, confirming customer work orders and keeping customers informed of order status.Interact with customers daily regarding scheduled appointments, issues and challenges with existing services, billing, etc.Conduct customer satisfaction surveys and courtesy calls.Escalate issues to management as needed.Support execution of proposals, email blasts and customer newsletters.Customer Information/ AuditingTrack information about our customers and leads to provide better service and improve proactive selling in our Customer Relationship Management System.Maintain customer records.Report audits of client wins and losses to management staff.Service SchedulingMaintain work order queue and delegate work across field staff's schedules. Update and monitor schedules as needed in Service Management System.Produce estimates/proposals to clear work order queue and keep jobs moving forward.Accounting and BookkeepingExecute daily, weekly, monthly activities regarding (billing, receivables payables, bad debt, etc.).Bill for closed work orders on a daily basis.Office AdministrationTrack stocks of office supplies and place orders when necessary.Resolve office-related malfunctions and respond to requests or issuesWe are specifically looking for an individual who demonstrates these behaviors consistent with the ASP way of doing business (our culture and values):Acting with IntegritySuperior KnowledgePassion for the CompanyCustomer FocusAccountability and DisciplineRespecting OthersExcellence in ALL we doSafety First at all Times.College degree preferred or equivalent business experience.3+ years of experience in the service industry focused on back-office activities. Knowledge of Swimming Pool Industry a strong plus.Proficient in computer literacy skills. Much of the office administrator's position involves working on a computer.Organizational skills.Strategic planning and scheduling skills.Time-management skills.Verbal and written communication skills.Critical thinking skills.Quick-learning skills.Attention to detail.Microsoft Office Suite (365, Excel, PowerPoint, Power BI)QuickBooks Online Accounting SoftwareCustomer Relationship Software (e.g., Salesforce.Com, HubSpot, SugarCRM)Service Management SoftwareMapping and Route Optimization SoftwareCompensation is negotiable based on experience.Must pass a criminal background check.Must be able to pass a drug test and be subject to random drug testing.If you are interested in being considered for this position and joining our award-winning team, then we would encourage you to apply for this position. We look forward to learning more about you as you go through our hiring process.You are applying for work with a franchisee of ASP America's Swimming Pool Company, not ASP Franchising SPE, LLC or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees.Flexible work from home options available.Compensation: $19.00 per hourASP is the nation's largest and most trusted swimming pool cleaning franchise system with 257 locations across 20 states. Each location is independently owned and operated by a small business owner. Our locations experienced professionals service over 420,000,000 gallons of water each week always with reliable, friendly service and a flat, affordable rate.