Customer Service Representative

Scion Nonprofit Staffing has been engaged to conduct a search for a Customer Service Representative for a mission-driven nonprofit. This is a temporary 2-3 month contract opportunity based in Bloomington, Minnesota with an initial onsite training period followed by a potential hybrid schedule.POSITION OVERVIEW:The Customer Service Representative will support donors by answering inbound phone calls, responding to emails, and assisting with donation scheduling and service inquiries. This role plays an important part in delivering a positive donor experience while supporting community-focused programs and services. The ideal candidate is customer-focused, detail-oriented, and comfortable multitasking in a fast-paced team environment.PERKS:Competitive compensation ranging from $18-$20/hourHybrid work flexibility available after onsite training periodOpportunity to support a respected mission-driven nonprofit making a meaningful community impactCollaborative and inclusive team environment with hands-on training providedBusiness casual office environment with equipment provided for the assignmentRESPONSIBILITIES:Answer inbound phone calls and respond to donor emails professionally and courteouslyAssist donors with questions, complaints, pickup requests, and service informationEnter and update donor information, pickup details, and account records accurately in company systemsUtilize internal systems and routing software to provide pickup and drop-off updatesCollaborate with team members and supervisors to ensure excellent customer service and workflow supportSupport additional administrative and customer service tasks as neededQUALIFICATIONS:Customer service experience handling inbound calls and email communicationStrong interpersonal, communication, and multitasking skillsComfortable working within computer systems and performing accurate data entryProficiency with Microsoft Office and email platformsAbility to follow written and verbal instructions while maintaining professionalism and attention to detailCOMPENSATION AND BENEFITS:This temporary opportunity offers compensation ranging from $18-$20/hour, a collaborative team environment, business casual workplace culture, equipment provided, and the potential for a hybrid schedule following initial onsite training.HOW TO APPLY:For immediate consideration, please submit your resume here!Scion Nonprofit Staffing is an award-winning national nonprofit recruitment and staffing specialist for nonprofit organizations, foundations, associations, and educational institutions! Since 2006, we have had the pleasure of successfully placing thousands of talented professionals supporting incredible missions and programs. Through our innovative team building and recruiting solutions, we bridge the gap in executive leadership searches, direct hire nonprofit recruiting, interim leadership placement, and temporary professional staffing. We are proud to be part of the Forbes lists of the Best Recruitment Firms and the Best Executive Search Firms in America. Additionally, Scion has been recognized as a ClearlyRated Best of Staffing firm as well as a top recruitment firm by The Business Times. Additional information about our firm and our practices can be found online.Scion Nonprofit Staffing is an equal opportunity employer and service provider and does not discriminate based on race, religion, gender, gender identity, national origin, citizenship status, sexual orientation, disability, political affiliation, or any other protected class. We are committed to the principles of Equal Opportunity Employment and are dedicated to making employment decisions based on merit and value, for ourselves, our client companies, and the candidates we represent. For opportunities located in a region that has enacted fair chance, arrest, or conviction based employment ordinances, Scion Nonprofit Staffing proactively follows the enacted guidance and considers for employment all qualified applications with arrest and conviction records. We engage in socially conscious business practices and believe that diverse, equitable, inclusive, and non-biased talent and recruitment processes are foundational to the success of Scion as well as every client organization with whom we partner.