Customer Engineer

Overview In this role you will own how Tutor’s robotic systems perform in real environments, bridging product and field. You’ll investigate complex issues at the intersection of software, hardware, and operations, turning ambiguity into actionable improvements. You will work closely with customers, Customer Success, and R&D to diagnose root causes and implement scalable fixes across the fleet. The opportunity centers on enhancing system robustness and driving production-level impact. You will influence product decisions and playbooks while engaging directly with customers when needed. Compensation / BenefitsFully covered health + dentalUnlimited PTO ResponsibilitiesOwn real-world system behavior across environments and configurationsLead complex system investigations spanning perception, motion, hardware, and operationsDrive root-cause and system-level fixes to prevent recurrenceIdentify patterns and translate deployments into product/configuration improvementsCollaborate with R&D to test hypotheses and validate fixes in productionEngage with customers in high-impact situations and communicate findings clearlyDevelop tools, debugging frameworks, and playbooks to improve issue diagnosis and resolution across the team Key requirements2–5 years in robotics, automation, or complex hardware-software systemsHands-on experience with real-world robotic or automation systemsStrong systems thinking across software, hardware, and real-world environmentsExperience debugging ambiguous, real-world issues using logs and telemetryAbility to operate end-to-end from investigation to resolutionStrong communication skills for technical concepts to engineers and non-technical stakeholdersCross-functional collaboration with engineering, product, and customer-facing teamsHigh ownership and curiosity to drive problems to resolutionRobotics engineering or systems engineering backgroundExperience with logs, telemetry, and data-driven troubleshootingFamiliarity with deploying or supporting systems in live environments