Program Performance Analyst
About Our Client:
The organization operates in the consumer finance industry, partnering with home improvement contractors across the U.S. to provide flexible financing options that support sales and customer needs. It addresses challenges in consumer financing by offering tailored programs aimed at facilitating home improvement projects. The company has demonstrated growth and maintains a nationwide reach.
About the Opportunity:
The PROGRAM PERFORMANCE ANALYST is responsible for monitoring and reviewing dealer accounts to identify risks and ensure compliance with internal policies. This role contributes to the organization by enhancing risk management and supporting decision-making related to dealer program participation and account status, directly impacting operational integrity and program effectiveness.
Responsibilities:
Review dealer files and documentation to identify risks.
Coordinate and participate in dealer reactivation analyses.
Conduct account reviews for termination or program adjustments.
Present program recommendations to department managers.
Update internal systems to communicate account updates.
Assist with quarterly audits of special program dealer accounts.
Analyze and recommend approval or denial of dealer program changes.
Organize documents and manage dispute resolution communications.
Handle escalated dealer issues with cross-department coordination.
Communicate with dealers via email and phone regarding verifications and documents.
Perform other duties as assigned.
Requirements:
- Associate degree in business, finance, communication, or related field with 1 year of relevant experience, or 3 years of relevant experience.
- Proficiency with word processing, spreadsheet, and internet software.
- Ability to read and interpret safety rules, instructions, and procedure manuals.
- Ability to write routine reports and correspondence.
- Effective verbal communication skills.
- Ability to follow detailed written or oral instructions.
- Pay Range and Compensation Package:
- USD 23.50 to USD 26.00 per hour.
Benefits & Perks:
Day-one health benefits including medical, dental, vision, and flexible spending options.401(k) with company match starting on day one.
Paid sick, volunteer, and parental leave.
Employer-paid life and disability insurance.
Wellbeing on Demand program.
Flexible work environment with a casual dress code.
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
RemoteHunter is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.