Infrastructure BSA - PV W2

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Tek Inspirations LLC, is seeking the following. Apply via Dice today!Job Description -Infrastructure BSAA business systems analyst who worked on infrastructure projectsRecently worked with either ServiceNow, Salesforce (as a ticketing system), Sailpoint or Avanti Helpdesk knowledge - TicketingWork on different infrastructure initiativesThey are doing a helpdesk integration to be the front end to sail point for requesting access. Write Test plans and requirements Provide some QA support Business requirements and technology requirements are written appropriately A business systems analyst who worked on infrastructure projectsRecently worked with either ServiceNow, Salesforce (as a ticketing system) Sailpoint or Avanti Helpdesk knowledge - TicketingSomeone that can work independentlySomeone proactive Job Requirement Infrastructure Business Systems Analyst (BSA)Duration: Contract (6 12+ months, long-term)Location: Wilmington, MA (Hybrid 2 days onsite/week) only local with local dlKey RequirementsProven experience as a Business Systems Analyst supporting infrastructure projectsRecent hands-on experience with at least one of the following:ServiceNowSalesforce (as a ticketing system)SailPointAvantiStrong understanding of helpdesk operations and ticketing systemsAbility to work independently and take initiativeProactive mindset with strong problem-solving skillsProject OverviewInvolvement in multiple infrastructure initiativesWorking on a helpdesk integration project, serving as the front-end for SailPoint access requestsKey ResponsibilitiesGather, analyze, and document business and technical requirementsDevelop and execute test plansProvide QA support as neededEnsure clarity and accuracy in both business and technical documentation