Remote Software Engineer - Operational Excellence

THE COMPANYAt Builder Prime, we’re revolutionizing the home improvement industry by doing more than just building software—we're giving hardworking contractors their time and freedom back. Our all-in-one business management solution is the essential platform for companies at their "level-up" moment, seamlessly integrating CRM, estimating, production management, payments, and reporting. By replacing disjointed tools with a unified data and automation foundation, we empower businesses to operate more efficiently, win more jobs, and achieve their growth goals. We look for collaborative and community-oriented team members who bring initiative and curiosity to the challenge of solving problems for our customers.In 2023, Builder Prime raised their Series A financing from Blueprint Equity and additional investors. We recently announced our Series B, also financed by Blueprint Equity.THE ROLEThis is a remote position open to candidates authorized to work in the US without visa sponsorship, who presently reside in the US. There is a strong preference for candidates located in the Pacific Northwest, particularly Oregon or Washington, who are able to meet periodically in person with our engineering team in Portland. Candidates outside the PNW will be considered if they are based in a state where Builder Prime already has employees: California, Colorado, Florida, Georgia, Idaho, Indiana, Nebraska, New York, Ohio, Oregon, Texas, Utah, Virginia, Washington, and Wisconsin. We are seeking a Software Engineer to join our Operational Excellence (OpEx) team. OpEx is a cross-functional team that blends DevOps practices, automation, and a culture of continuous improvement to deliver high-quality, secure software efficiently. As a member of our team, you will work across nearly every team at Builder Prime to build internal tools and workflows that improve experiences for both our internal stakeholders and our customers. This role spans CI/CD automation, tier 2 customer support, observability-driven incident resolution, and is increasingly focused on the development of AI-powered tooling. It has the potential to be customer-facing and is perfect for someone who thrives in a highly collaborative, engineering-focused environment. We are an AI-first organization and are finding real success using AI both to build these internal tools, as well as using it in the solutions themselves, so curiosity and a desire to work with AI are a big plus. If you are passionate about engineering excellence, love automating away toil, and want to make a tangible impact across the entire organization, this role is for you.THE DAY-TO-DAYLeverage AI tools and build AI solutions to accelerate the development of internal automation and toolingDesign, build, and maintain CI/CD pipelines to ensure fast, reliable, and secure software deliveryAutomate repetitive engineering and operational workflows to eliminate manual overhead and reduce human error across teamsBuild and maintain internal tooling and scripts that improve productivity for developers and internal stakeholders.Monitor system health using New Relic and Sentry, investigate incidents, and implement lasting fixes.Set up and refine alerting, dashboards, and logging to give teams proactive visibility into system behavior.Act as a tier 2 escalation point for Customer Success, diagnosing and resolving complex technical issuesCollaborate with Product and Engineering teams to surface recurring issues and drive systemic improvements. THE MUST-HAVES4+ years of professional engineering experienceExperience with and passion for various AI tools, processes, and concepts. Experience using Claude Code and/or Codex.Strong understanding and practical knowledge of version control tools, particularly GitHub, including branching, merging, pull requests, review processes, and resolving conflictsIn-depth knowledge of relational databases and expertise with PostgreSQLHands-on experience with observability tools such as New Relic, Sentry, Datadog, or similar platforms for monitoring, alerting, and incident responseFamiliarity with our core tech stack: Java Spring Boot, Angular, PostgreSQL, and AWSExperience developing tools and scripts, and seeking out process improvement opportunities through automationA solid, hands-on understanding of CI/CD pipelines and the ability to build, maintain, and improve themExperience providing superior communication and working with cross-functional teamsPassionate about technical documentation and tutorials, and have a deep understanding of what makes an excellent knowledge baseAny start-up experience or knowledge about the Construction or Home Improvement industry is a plus. THE NICE-TO-HAVESPrevious experience in Software Engineering, Customer Success Engineering, or Solutions EngineeringExperience in a SaaS or B2B software companyCertifications in relevant cloud platforms or technologiesBackground in DevOps, Site Reliability Engineering, or similar operational roles that blend engineering with operationsAny start-up experience or knowledge about the Construction or Home Improvement industry is a plus.WHAT SUCCESS LOOKS LIKEDrive measurable improvements in customer satisfaction and retentionReduce time-to-resolution for customer technical issuesIncrease customer product adoption and utilizationContribute to product roadmap decisions based on customer insightsBuild strong relationships with key customer stakeholdersDevelop scalable processes that improve team efficiencyTHE BENEFITSWhy You'll Love Working Here:Exceptional Health Coverage – We cover 95% of medical, dental, and vision premiums for employees (Aetna & Guardian), plus 50% for dependentsStrong Retirement Match – 401k with up to 4% company match that's immediately vested (no waiting period!)Generous Time Off – 20 PTO days, 48 hours sick time, 9 paid holidays, plus a paid volunteer day to give back to your communityAnnual International Retreat – All-expenses-paid company trip to connect with teammates in amazing destinations (This year we went to Cancun, Mexico! Join us for our next one in Spring 2027)Life Happens Coverage – Company-paid life insurance ($50k), AD&D, and short-term disability, plus optional accident, hospital, critical illness, and additional life insuranceGrow With Us – $300 annual professional development stipend, plus an incredible sabbatical at 5 years (2 extra weeks PTO + $1,000 travel bonus)Comprehensive Parental Leave – 10 weeks paid parental leave for birthing parents, 4 weeks for non-birthing parentsFully Equipped From Day One – Company-provided laptop and all the equipment you need to succeedPLUS…Room to Grow: We LOVE to promote from within. Show us your best stuff, and you’ll have ample opportunity to grow and advance.Flexible Work Arrangements: We are currently a mix of hybrid and fully remote roles across multiple time zones to support work-life balance.We Hate Red Tape: We never restrict our team’s creativity, so you’ll have the freedom to experiment and test out new ideas. At Builder Prime, “Iterate To Innovate” is a foundational philosophy.Strong Culture: Through the use of platforms like Bonusly, the Coffee Chat slack app, and other events and initiatives (both virtual and in-person), we strive to make work both a place where you can do the best work of your career AND have fun. There is no reason it can't be both!This position will pay a base salary of $115,000 - $130,000 depending on experience and location. Builder Prime is an Equal Opportunity Employer and values diversity at all levels. We also participate in E-Verify to confirm employment eligibility in the U.S.