Technical Account Manager (Managed Services)

We are a long established technology company with a fast growing Managed Services division built around one simple philosophy, obsessed with excellence. The team is scaling quickly while maintaining a people first, client first culture where employees stay long term because they are supported, trusted, and given room to grow.We are hiring a Technical Account Manager who has MSP experience and enjoys owning client relationships end to end. In this role you will manage a portfolio of fully managed and co managed clients, run QBRs, coordinate with internal technical teams, and ensure clients feel heard, supported, and aligned on strategy.What You Will Do• Manage relationships with roughly 20 to 25 assigned clients as the primary point of contact• Run regular check ins and quarterly business reviews focused on satisfaction and retention• Identify opportunities for service improvements, upgrades, and better alignment across teams• Partner with engineering and project teams to keep deliverables on track and expectations clear• Translate business goals into actionable IT recommendations and client roadmaps• Handle escalations calmly and communicate progress proactively to stakeholdersWhat You Bring• 3 plus years in an MSP or IT services environment in a Client Success, TAM, or account management role• Strong communication and organization with a calm client first mindset• Ability to understand Microsoft 365, Azure, and networking concepts and translate them into business value• Proven experience running QBRs and managing multiple client relationships at once• Proactive, collaborative style with confidence in fast moving environmentsLocation, Pay, and Benefits• $95k base with OTE of $130k• Medical, dental, and vision insurance plans• 401k plan• HSA, Health FSA, Dependent Care FSA• Transportation reimbursement plans• Employer paid basic life insurance of $50,000• Voluntary benefits including life and AD&D, STD and LTD, hospital, accident, cancer and critical illness, legal, identity protection, auto and home, and pet wellness• Employee perks, discounts, EAP, and health advocate services• Paid time off• Stable leadership, private funding, and strong growth opportunity