Customer Service Agent

Position OverviewWe are seeking a friendly, dependable, and detail-oriented Customer Service Agent to support client interactions and service operations at our Charlotte, NC location. This entry-level position is ideal for individuals looking to start a career in customer service, administrative support, and professional communication within a structured and team-focused environment.Job: Full timeJob: Full time Salary Range: $18.50 – $27.00 per hourKey ResponsibilitiesRespond to customer inquiries via phone, email, and in person in a professional and courteous manner Provide accurate and timely information regarding company services, processes, and general inquiries Handle customer concerns and resolve issues efficiently while maintaining a positive experience Manage incoming calls and route them to the appropriate department when necessary Maintain accurate customer records, service logs, and documentation Process basic requests, forms, and service-related documentationMinimum RequirementsQualifications High School Diploma or equivalent (required) Excellent verbal and written communication skills Strong organizational skills and attention to detail Basic computer proficiency, including Microsoft Office and email systems What We OfferCompetitive hourly pay Performance-based bonuses and incentives Health, dental, and vision insurance options Paid time off and holidays Ongoing training and professional development A supportive and inclusive workplace culture