Software Technical Support Representative

Job TitleProvides quality support to users by responding to end user inquiries and resolving problems associated with telecommunications networks, computer hardware and core business applications. Isolates problem source and works with the internal telecommunications, system operations, application development and vendors to resolve problems. Follows up with users to ensure problem resolution. Develops and maintains documentation of all activities.Job DetailsStart Date: 10/5/2026 6-8 weeks of Training Monday - Friday. Most training is expected to occur during standard daytime hours, with the majority of sessions running roughly 8:30 AM–5:00 PM Eastern Time.SET Rate Pay: $23/HourFinal production schedules are not yet available, but candidates should be advised that shifts could fall within operating hours of 6:00 AM–11:15 PM Eastern Time, Sunday through Saturday.Basic QualificationsHigh school diploma or equivalentOne or more years of experience in the telecommunications or applications programming field or job-related experiencePreferred Skills/ExperienceProficient computer navigation skills using a variety of software packages including Microsoft Office applicationsBasic knowledge and understanding of the technical aspects of telecommunications equipment, systems and vendor capabilitiesAbility to manage multiple tasks/projects and deadlines simultaneouslyGood verbal and written communications skillsElavon or Talech experience preferredLocation ExpectationsThis role is designated as U.S. home-based remote.If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.BenefitsOur approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:Healthcare (medical, dental, vision)Basic term and optional term life insuranceShort-term and long-term disabilityPregnancy disability and parental leave401(k) and employer-funded retirement planPaid vacation (from two to five weeks depending on salary grade and tenure)Up to 11 paid holiday opportunitiesAdoption assistanceSick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by lawU.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.