Help Desk Team Lead

A company is looking for a Team Lead. Key Responsibilities Oversee daily operations of the help desk team and ensure high-quality technical support Coach and mentor team members, addressing performance and attendance issues Handle escalated client concerns and ensure service level agreements (SLAs) are met Required Qualifications Prior experience in a help desk or IT support role, with 1-2 years in a supervisory or lead position Bilingual skills are a plus Previous quality experience preferred Ability to work a flexible schedule as assigned Strong attendance and performance history