Technical Account Manager (TAM), AI Factory

About The RoleAs a Dedicated AI Factory TAM at Together AI, you will serve as the named technical owner for one of our most strategic enterprise relationships. You will be the primary technical point of contact across all infrastructure domains — compute, networking, storage, and facilities — ensuring smooth delivery and operational health of large-scale GPU deployments. This role sits at the intersection of deep infrastructure expertise and high-stakes customer partnership, making you a critical driver of both customer success and company growth.ResponsibilitiesServe as the named technical point of contact for a dedicated strategic customer, owning the end-to-end technical relationship across compute, networking, storage, and facilitiesDrive structured engagement through regular cadences including status reporting, technical steering meetings, and executive business reviewsTranslate customer operational feedback into actionable input for Engineering, Product, and Infrastructure roadmapsLead issue lifecycle management, escalation, and RCA authorship across all infrastructure domains in partnership with Support, SRE, DC Ops, and Engineering teamsOwn end-to-end RMA coordination and hardware lifecycle management, including acceptance testing, spare inventory management, and hardware health reporting for large-scale GPU deploymentsMaintain deep technical expertise across the customer's infrastructure stack — GPU compute, high-speed fabric, and large-scale storage systems — advising on configuration, operational best practices, and incident resolutionOwn the observability strategy for the customer estate, including alert policy definition, dashboard development, and proactive health management across all infrastructure layersCoordinate DC operations and facilities events in partnership with internal teams and hosting providers, ensuring SLA compliance and cluster availabilityAct as project manager for all capacity expansions, owning the full node deployment lifecycle from freight receipt through production acceptanceQualifications5+ years in a customer-facing technical role, with 2+ years in dedicated technical account management or solutions architecture for large-scale AI or HPC infrastructureDeep expertise in GPU infrastructure — GPU health diagnostics, RMA workflows, and hardware acceptance testingHands-on experience with large-scale Ethernet and InfiniBand fabric architectureWorking knowledge of enterprise storage systems, including high-density NVMe, parallel file systems, and metadata infrastructureExperience with DC operations, facilities coordination, and hosting provider SLA managementStrong ownership mindset for incident management, RCA authorship, and executive-level customer communicationProficiency in infrastructure monitoring and observability tooling (Prometheus, Grafana, or equivalent)Proven ability to manage multiple concurrent workstreams with hyperscaler-level rigor and communication standardsProficiency in Python, Bash, or infrastructure automation tools preferredAbout Together AITogether AI is a research-driven artificial intelligence company. We believe open and transparent AI systems will drive innovation and create the best outcomes for society, and together we are on a mission to significantly lower the cost of modern AI systems by co-designing software, hardware, algorithms, and models. We have contributed to leading open-source research, models, and datasets to advance the frontier of AI, and our team has been behind technological advancements such as FlashAttention, Hyena, FlexGen, and RedPajama. We invite you to join a passionate group of researchers on our journey in building the next generation of AI infrastructure.CompensationWe offer competitive compensation, startup equity, health insurance, and other benefits, as well as flexibility in terms of remote work. The US base salary range for this full-time position is: $260-290K OTE + equity + benefits. Our salary ranges are determined by location, level and role. Individual compensation will be determined by experience, skills, and job-related knowledge.LocationSan Francisco, CA (Hybrid) or New York, NY (Hybrid)Equal OpportunityTogether AI is an Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more.Please see our Privacy Policy at https://www.together.ai/privacy